Careers

Being a Hopelink DART driver is about so much more than just driving. It’s an opportunity to build a stable career with dependable pay, develop lifelong skills, make a difference in your community, and be a part of a workplace passionate about supporting others. With base locations in both Kent and Kirkland plus multiple available shifts, you can ensure a fantastic work life balance.  Add to that we offer paid Commercial Driver License (CDL) training as well as excellent pay and benefits. Applying to become a driver with Hopelink is a direct route to a career you can count on for years to come – and have fun along the way.

CLICK HERE TO LEARN MORE AND TO APPLY! 

The career opportunity:

The DART Transit Supervisor oversees a team of 10 – 20 DART Bus Drivers in King County, a diverse staff serving diverse populations. The DART Transit Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring.

CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY! 

Location:  Kent, WA
Schedule Two openings:

• Available Shift #1:  Friday & Monday from 10:30am to 9:30pm, and Saturday & Sunday from 8:30am to 7:30pm
• Available Shift #2:  Tuesday through Saturday from 3:30pm to 12:30am

Compensation: $29 – $30 hourly (DOE)
Benefits: Full benefits eligible including: medical, dental, vision, life insurance, long term disability, paid vacation, holidays and sick leave, 401k retirement savings plan with employer matching, employee assistance and employee discount programs. Hopelink offers internal career opportunities, various trainings, professional development, leadership development, and career path coaching.

The career opportunity:

The DART Public Transportation Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, resolves on-the-road problems or refers problems to others for resolution. Works closely with other dispatchers in a team environment.  The ideal candidate brings customer service experience, a proficiency in MS Office, and an ability to learn Hopelink scheduling software.

CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY! 

Location:  Kent, WA
Schedule:  Saturday-Sunday 9:00am to 8:00pm; Monday-Tuesday 11:00am to 10:00pm

Compensation: $19 – $23 hourly (DOE)
Benefits: Full benefits eligible including: medical, dental, vision, life insurance, long term disability, paid vacation, holidays and sick leave, 401k retirement savings plan with employer matching, employee assistance and employee discount programs. Hopelink offers internal career opportunities, various trainings, professional development, leadership development, and career path coaching.

Title: Customer Service Representative – Multiple Openings
Location: Bellevue, WA
Work Schedule: Full time Monday-Friday 8am-5pm, 9am-6pm, 1pm-10pm, or 2pm-11pm; Full-time Tuesday-Saturday 10am-7pm

Click Here To See the Full Posting or To Apply

The career opportunity: The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care.  Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs.  This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.  All career level candidates welcome to apply.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Customer Service Mindset
• Problem solver who can adapt to changing call center environment.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $23/hour
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Title: Transportation Scheduler – Nonprofit

Location:  Bellevue, WA

Work schedule: Full time Mon – Fri 7:00am-4:00pm or 8:00am-5:00pm. This position requires on-site availability.

CLICK HERE TO APPLY OR TO SEE FULL POSTING

The career opportunity:

The Non-Emergency Medical Transportation (NEMT) Scheduler I receives and assigns same day service requests, provides superior customer service, and works proactively with service partners. This position reports directly to the NEMT Scheduling Supervisor and serves as a resource to other Transportation staff when needed.

The NEMT Scheduler I is responsible for ensuring pick-ups, drop-offs, and ride times occur in a timely, safe, and efficient manner by identifying service gaps and ensuring that vehicle efficiency is maximized to reduce trip costs. The Scheduler I documents eligibility data and service needs, processes trip requests, provides referral information and assistance for callers who are ineligible for services, and serves as a first line of resolution for customer complaints.

The ideal NEMT Scheduler I candidate will have strong attention to detail, customer service experience with both internal and external customers, and the ability to multi-task.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $23.75/hour
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Title: Customer Service Center Assistant

Location:  Bellevue, WA

Work schedule: Full time Mon – Fri, hours are flexible between 8:00am-7:00pm. This position requires on-site availability.

 Click here to see the full posting or apply.

 The career opportunity: The NEMT Customer Service Center Assistant works in a fast-paced, exciting, and rewarding environment, performing various jobs such as data entry, offline tasks, email responses, and tracking of contractual deadlines. The ideal NEMT Customer Service Center Assistant will have strong organizational and time management skills, and a proven ability to complete administrative work with a high degree of accuracy.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities, are especially encouraged to apply.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Excellent customer service, oral communication, and written communication skills.
• Proficient in Word and Excel. Ability to learn and use a variety of online and program-specific systems.
• Experience working in a social service or medical environment with low income, elderly, disabled, and people of diverse backgrounds preferred.
• This position is a Service Critical Employee with specific attendance requirements.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $20.75/hour
• Up to 10 paid vacation and sick days annually and 10 paid holidays.
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week.
• Medical, Dental, and Vision benefits after 1 month waiting period.
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage.
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes.
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching.
• Annual Performance Reviews with Merit Increase Opportunities.

Title:  Food Program Supervisor

Location:  Bellevue, WA

Work schedule:  Full Time, 40 hours/week, Monday – Friday, (Mon)9am-7:30pm, (Tues-Thurs) 8:30am-5:00pm & Friday 8:30am-3:00pm. Occasional Saturday availability. Schedule can include up to 2 evenings per week. Some flexibility to flex hours.

Click Link to apply:

The career opportunity:

The Food Program Supervisor works with the food team, volunteers, and clients at our no cost food assistance markets. Hopelink provides food assistance to mitigate hunger and support basic food security for low-income households in North and East King County.

The Food Program Supervisor provides coordination of the food program at a specific center; provides guidance, direction, and supervision to volunteer staff.  Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains Hopelink Markets inventory and overall cleanliness of the markets. Performs client intake, determines client eligibility, and provides appropriate information and referral.  The Food Program Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food market participants.

Cultural competency is the key to success in this role and is an important hiring measure.  Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

 What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Experience and/or desire to work with low-income families.
• Passion for the food team mission and mission of Hopelink.
• Intermediate level proficiency in MS Office suite including Word, Excel, Outlook, Teams, Lists, SharePoint, and general inventory software, etc.
• Ability to do physical work and lift to 50 pounds repetitively.
• Ability to pass a background check, Valid driver’s license, proof of insurance.

Examples of what you will be doing:

• Recruit, train, organize, assign, and supervise volunteers. Schedule volunteers to ensure necessary support of food market operations.
• Maintain food inventory, knowledgeable (or interested in learning) about current food supplies, rotation of stock and safety in the workplace.
• Actively participate in supporting a team culture which is collaborative, flexible, supportive and client and mission focused.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $26.39/hour  
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Title:  Client Resource Specialist – Part Time

Location:  Bellevue WA

Work schedule:  Work schedule:  Part Time 20 hours per week for coverage needs, flexible schedule within timeframe Monday – Thursday 9am-4pm, daytime hours, Friday off.

Click Link to apply:

The career opportunity:

The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors.  They provide excellent customer service to clients, donors, visitors, and staff, and are critical to ensure smooth operation of the center.  The environment can sometimes be fast paced and busy and other times it can be slower.  This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary.  Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.

Multi-lingual candidates or members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply. 

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We’d love to connect and see if you could be a great fit. We offer paid training!

• Community engagement and responsible for warmly greeting all visitors at the front desk.
• Working knowledge of Microsoft Office 365, specifically Outlook, Teams, SharePoint, Word, Excel, and OneNote are used frequently.
• Ability to work effectively with and provide services to a diverse population.
• Experience and/or desire to work with low-income families.
• Spanish, Ukrainian or Russian language proficiency a plus.

Examples of what you will be doing:

• Information data tracking with excel and receives and receipts cash, checks and other donations.
• Screens clients for services by asking questions to determine eligibility; If client appears to be eligible, schedules appointments.
• Coordinate clients into the food market and schedules them shopping appointments; assists with Summertime Food Renewals as needed.
• Develop skills utilizing a client-focused, trauma informed approach, with the goal of supporting our clients in achieving stability.

 How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $23.40 hr.
• Vacation, holiday, float, and sick leave pro-rated.
• Not Medical, Dental, and Vision benefit eligible.
• 401k with Employer Match
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Title:  Accounting Coordinator (Nonprofit)

Location:  Redmond, WA

Work schedule: Full-time, 40 hours/week, Remote/Hybrid.  Tues/Thurs are in-person onsite days at the Redmond center. Mon/Wed/Fri remote option.  Typical Hopelink hours are Mon – Fri 8am-5pm; this position has some schedule flexibility.

CLICK HERE TO SEE THE FULL POSTING OR TO APPLY

The career opportunity:  The Accounting Coordinator is responsible for all aspects of cash receipting, daily banking activity for Hopelink, and grant related activity for the Pooled City Contract. The Accounting Coordinator is a critical role; they maintain stewardship and accuracy over the cash receipting role of Hopelink.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $23/hour

• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Title:  Program Coordinator II – Information Technology (IT)

Location:  Bellevue, WA

Work schedule: Full Time, Hopelink typical hours are Mon – Friday 8am – 5pm; this position has some schedule flexibility. This is an onsite/in-person role.

CLICK HERE TO SEE THE FULL POSTING OR TO APPLY

The career opportunity:

The Information Department Program Coordinator II supports the CTO, Director of Infrastructure, and the Director of Enterprise Applications in various administrative and technical duties. In addition, they will manage the inventory of hardware and software assets. The successful candidate will be a highly independent yet collaborative member of the Information Technology Team.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $23 – $25/hour DOE

• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Title:  Process Improvement Specialist – Transportation

Location:  Bellevue with travel to multiple Hopelink sites including Redmond and Kent.

Work schedule: Full Time, Hybrid with approx. 50% onsite 50% remote. (2 – 3 days in the office per week.) Typical Hopelink schedule is Mon-Fri 8am – 5pm, this position has some flexibility with schedule.

CLICK HERE TO SEE THE FULL POSTING OR TO APPLY

The career opportunity:

The Process Improvement Specialist – Transportation reports to and works with the Sr. Manager of Process Excellence to find and implement process improvements across Hopelink’s Transportation division. This role includes close collaboration with transportation staff to identify and implement process improvements such as written procedures, data tracking tools, and key performance indicators. The Process Improvement Specialist works collaboratively with the members of the Organizational Excellence Team, Hopelink leadership, and members of the three transportation departments: Non-Emergency Transportation (NEMT), Dial-A-Ride Transit (DART), and Mobility Management. This role is hybrid-remote, with up to 50% of time in office.

The ideal candidate will be a self-starter who brings demonstrated leadership experience, outstanding organizational skills, and a passion for continuous improvement.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $31.25 – $33.65/hour DOE

• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Title: Development Officer – Individual Giving

Location:  Redmond, WA

Work schedule:  Full time, 40 hours a week, Hybrid: remote work from home and in-person/onsite.  Schedule typically M-F, 8am – 5pm with some flexibility.  Some evenings and weekends required for events.

CLICK HERE TO SEE THE FULL POSTING OR TO APPLY

The career opportunity:

The Development Officer, Individual Giving position is focused on providing personal, donor-centered attention to Hopelink’s dedicated, established base of mid-level donors. The role will engage in face-to-face stewardship, cultivation, and solicitation of donors at the $1,000 to $4,000+ level with a goal to retain donors while also increasing giving within the portfolio.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $29/hour   
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Welcome to Hopelink!  Come work for a mission and help end poverty.

You are invited to submit an application for future Hopelink career opportunities.  Our recruiting team will review your application and contact you when a related position comes available.

Please indicate what type of position you are seeking and which Hopelink location is the best match for you.  Our service centers are located in Redmond, Bellevue, Kirkland, Shoreline and Carnation.  DART Transportation is located in Kent, WA.

We are often hiring for a variety of positions at Hopelink!

• Community Services – Housing & Case Management, Food Assistance, Energy & Financial Assistance, Financial Resiliency, Adult Education and Employment Services
• Transportation – DART direct operations (drivers), Mobility Management, and our Non-Emergency Medical Transportation Call Center
• Administrative teams – Finance, Facilities, I.T., Organizational Excellence, Human Resources, Communications, and Development (Fundraising)

Hopelink programs and services focus on 5 key areas: Food, financial & energy assistance, housing & family development, adult education & employment and transportation/mobility. We are the largest nonprofit organization in the Eastside area, every year we serve over 65,000 homeless and low-income families, children, seniors and people with disabilities, and have been since 1971. Programs are aimed at helping people achieve stability and helping them gain the skills and knowledge they need to exit poverty for good.

Come work for a mission and help end poverty. You are invited to submit an application for future Hopelink career opportunities. Our recruiting team will review your application and contact you when a related position comes available.

CLICK HERE TO APPLY TO FUTURE OPPORTUNITIES