Mobility Management

Hopelink Mobility Management can help you find transportation options that meet your needs. 

Whether you need to get to work, school, shopping, medical appointments, recreation, or anywhere else, we can help you learn about transportation services in King County and how to use them. We do this by:   

Our goal is to help people throughout King County get where they need to go. 

Hopelink Mobility Management offers several programs and resources to help people find transportation and improve transportation services in the community:

Transportation Help:  

How We Work to Improve Transportation: 

Programs & Resources 

Hopelink offers programs and resources to help people find, understand, and use transportation in King County. We provide information, one-on-one assistance, and transit education to help people find transportation that meets their needs. Our programs include Find a Ride, Transportation Resources Line (TRL), Community Van, Community Transportation Navigators, Getting Around Puget Sound (GAPS), Public Transit Orientation (PTO), and Travel Ambassadors.

Find a Ride 

Find a Ride helps you find transportation options in the Central Puget Sound region. 

Find a Ride makes it easier to explore transportation services by bringing information about different options together in one place. 

Visit FindARide.org to use the trip planner. 

For information about the Find a Ride project, visit the Find a Ride project page.  To contact our team, email FindARide@hopelink.org or call 1-888-697-9080 and select the option for the county you’re calling from or asking about.

Transportation Resources Line (TRL) 

Need help finding a ride? Call 1-888-697-9080. 

Hopelink staff can help you find transportation that fits your needs and budget. Options include public transit, local shuttles, volunteer driver programs, medical transportation, and other services. We can also help you plan a public transit trip. 

The Transportation Resources Line is the King County line, open Monday through Friday, 9 a.m.–4 p.m. If we cannot answer, leave a voicemail, and we will return your call within two business days.  Callers seeking transportation assistance in Pierce or Snohomish counties will be connected with local agencies that can help. 

You can also email FindARide@hopelink.org.

Community Van 

Community Van offers another way to get around when regular bus service doesn’t meet your needs. This rideshare program, available in Redmond, Sammamish, Shoreline-Lake Forest Park, Snoqualmie Valley, and Tukwila, provides pre-scheduled trips driven by approved volunteer drivers. Hopelink coordinates Community Van trips in partnership with King County Metro and participating cities. 

Want to learn more or request a trip? Visit the Community Van webpage for trip information, availability, and contact details. 

Community Transportation Navigators (CTN) 

Community Transportation Navigators help people find and understand transportation options in their communities. Navigators are trusted community members who share transportation information and resources with people who may face challenges related to language, disability, housing, immigration, or other circumstances. 

Because Navigators come from the communities they serve, they can share information in ways that are familiar, accessible, and culturally relevant. 

Want to learn more about the Community Transportation Navigator program? Visit the Community Transportation Navigators page for more information.   

Getting Around Puget Sound (GAPS) 

Not sure what transportation options are available for your clients or community group? Invite Hopelink’s Mobility Education and Outreach team to your next event! Our staff can answer questions and share transportation information at community centers, libraries, resource fairs, and other community locations. 

To invite our team, email Mobility@hopelink.org. 

Public Transit Orientation (PTO) 

Public Transit Orientation helps small groups learn how to use public transportation with confidence. 

Hopelink provides guided trips to cultural and educational sites, service locations, and outdoor events. Participants receive instruction before the trip, and transit fares are provided. 

To learn more or schedule a trip for your clients or community group, email Mobility@hopelink.org. 

People who need specialized travel instruction because of mobility challenges can contact King County Metro’s Transit Instruction for additional assistance. 

Travel Ambassadors 

Travel Ambassadors help staff at social service agencies, healthcare facilities, and community organizations learn about transportation options so they can better help their clients. 

Hopelink offers free training on planning a trip, paying fares, finding alternatives to public transit, and transportation services for older adults and people with disabilities. 

To schedule a training for your organization, email Mobility@hopelink.org.

How We Work to Improve Transportation 

Hopelink also works with community members, transportation providers, cities, nonprofits, and other organizations to identify transportation needs and improve services throughout the region.

King County Mobility Coalition (KCMC) 

The King County Mobility Coalition brings people and organizations together to make transportation easier to access in King County, especially for people who may have difficulty finding or using transportation. 

Coalition members include riders, transportation providers, nonprofits, government agencies, funders, and other community partners.

Together, members: 

For more information, visit the KCMC Website  or email Mobility@hopelink.org. 

For similar coalitions outside King County, visit Snotrac – Snohomish County Mobility Coalition or the Pierce County Coordinated Transportation Coalition.

Sub-Regional Mobility Coalitions 

Transportation needs vary across King County. Four local coalitions focus on the needs of their communities: the North King County Mobility Coalition, South King County Mobility Coalition, Eastside Easy Rider Collaborative, and Snoqualmie Valley Mobility Coalition. 

These groups work with residents, cities, nonprofits, and transportation providers to identify local transportation gaps and find ways to address them They also work together to improve coordination among transportation services and make them easier for people to use. 

For more information, visit the King County Mobility Coalitions website or email Mobility@hopelink.org.  

Regional Alliance for Resilient and Equitable Transportation (RARET) 

RARET helps communities prepare for transportation needs during emergencies and severe weather. 

The group brings together transportation providers, emergency managers, human service organizations, and community advocates from King, Pierce, and Snohomish counties. They work to help keep transportation available during emergencies, especially for older adults, people with disabilities, people with low incomes, and others who may need additional assistance. 

RARET also helps transportation providers share resources, prepare for emergencies, and better understand the needs of the people they serve.  

For more information, visit the RARET page or email RARET@hopelink.org.