Careers

Summary The Hopelink CDL Driver / Driver Trainee, position provides safe courteous transportation to the general public. Follows traffic laws and regulations. Communicates effectively with customers regarding fares, transfers and schedules. Successfully complete verbal and written reports. Completes pre and post trip inspections. Maintain punctuality and attendance according to assigned shift
This position will operate days, evenings, and weekends on a fixed route with a flexible service area.

Summary Non-CDL Shuttle Driver Position provides safe courteous transportation to the general public. This position will operate days, evenings, and weekends on a fixed route with a flexible service area.

SummaryThe Transit Driver Supervisor oversees a team of 10-15 DART Bus Drivers in King County, a diverse staff serving diverse populations. The Transit Driver Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring

Summary
The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors in a fast paced, often busy environment. Works in conjunction with another staff person during higher volume hours. They provide excellent customer service to clients, donors, visitors, and staff, and are critical to ensure smooth operation of the center. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.
Multi-lingual candidates or members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary The Fleet Vehicle Detailer ensures that all interior and some exterior surfaces of buses and vehicles are sanitized using proper personal protective equipment (PPE), including gloves, safety goggles and other protective equipment. This position may require some overtime, but overtime is not guaranteed.

Summary:
Hopelink provides vital resources to people experiencing financial and housing instability in our community. The Case Manager provides assessment, advocacy, referrals, and other support services to low-income families in shelter, transitional, non-time limited housing programs as well as community-based settings. Candidates who are bilingual in English/Amharic, or Spanish and lived experience with Latinx communities encouraged to apply. The primary goal is to help families through their own resilience to make positive life changes and substantial progress towards self-sufficiency, with a focus on increasing income & obtaining and maintaining permanent housing. Currently the team is rotating days in office with client meetings taking place remotely, however some socially distant meetings take place face to face typically outdoors.
The ideal candidate will be flexible, compassionate, excited to learn, and is a team player who works well in a collaborative team environment alongside community partners. A combination of on-site and remote options is available for this role after training period is complete and job proficiency is demonstrated.

This position offers paid training! Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary Hopelink the DART Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, resolves on-the-road problems or refers problems to others for resolution. Works closely with other dispatchers in a team environment. The ideal candidate brings customer service experience, a proficiency in MS Office and an ability to learn Hopelink scheduling software.

Summary
The Mobile Food Program Supervisor provides coordination of food programming for the mobile food program; including providing guidance, direction, and supervision to volunteer staff. Responsible for weekly ordering of fresh and non-perishable food from multiple sources; maintains inventory and overall cleanliness of mobile food truck. Directly interacts with clients at various mobile sites; may provide appropriate information and client resources as needed; following up with clients who may benefit from other Hopelink services. The Mobile Food Program Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent, client focused customer service for all mobile market participants. Regularly drive the Mobile Market truck from warehouse to various locations around East King County for distribution of food.

Summary
The Adult Education Program Supervisor assures quality and consistency of Hopelink’s GED/High School+ and Digital Literacy programs by hiring, training, and supervising all instructors, supporting them in providing high quality, trauma-informed instruction to students as well as programming that complies with funder requirements. The Supervisor is the primary contact for program questions and technical expertise. The Supervisor also recruits, trains, and supervises the performance of program volunteers and interacts regularly with students, playing an active role in supporting student success.

This position requires on-site availability for support of staff, volunteers, and students, as well as team meetings. Work from home available at least 50% of the time when on-site activities are not required. 
The Adult Education Program Supervisor role requires independent problem solving and someone who maintains a strong sense of ownership for the success of the team and the success of the programs within Adult Education. 

The ideal candidate will have excellent leadership skills, commitment to anti-racism and equity/diversity/inclusion (EDI), experience teaching GED or Adult Basic Education classes, supervisory experience, and the ability to identify and utilize team members’ strengths to achieve team goals.

This is an exciting opportunity to be involved in the expansion of Hopelink Adult Education to support the learning needs of the community. This position will launch a new GED class at Hopelink’s Shoreline location, which will include teaching classes two days per week. This position will also launch a new Digital Literacy program and hire a Digital Literacy instructor.

SummaryThe NEMT Dispatcher position is an advanced technical position that reports directly to the Scheduling Supervisor. The NEMT Dispatcher receives and assigns future and same day service requests, provides superior customer service, and works proactively with service partners to ensure that transportation occurs in a timely, safe, and efficient manner. A successful candidate will be able to multi-task and be able to prioritize effectively. The NEMT Dispatcher also serves as a resource to other Transportation staff when needed.

SummaryThe Service Manager supervises the DART Road Supervisor team and provides leadership, support and oversight of all DART Driver personnel functions including: performance management, employee relations, troubleshooting/problem solving, ongoing monitoring of Drivers in the field, Driver scheduling, and recruiting, interviewing and hiring efforts.

The Service Manager supports a culture of collaborative problem solving, on-going process improvements, emphasizing a focus on safety and outstanding customer service for all DART passengers.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary
The Maintenance Technician II performs skilled preventive and general maintenance and equipment repair work on Hopelink’s numerous multi-family residential, service and transportation centers. The Maintenance Technician II works on a team on a wide variety of projects and travels in a company truck during work hours across East King County and Shoreline.
This position works alongside the Facilities team in creating a welcoming environment for Hopelink participants, staff, customers, and tenants by providing exceptionally well-kept premises and a great residential experience.
The ideal candidate has excellent customer services skills, general trade skills, is organized, able to multi-task a wide variety of projects, works well with a team, and is excited to grow their career with Hopelink. Excellent benefits, great team environment, training, work vehicle, and work cell phone included.

Summary
Hopelink’s Food Program: Hopelink provides food assistance to mitigate hunger and support basic food security for low-income households in North and East King County. Hopelink aspires to be a leader in addressing issues of hunger by providing direct and impactful food services for members of our community who need food assistance, as well as by collaborating with other food providers in our service area to ensure the best possible benefit to clients and the communities we serve.
Summary:
The Food Program Supervisor provides coordination of the food program at a specific center; provides guidance, direction, and supervision to volunteer staff. Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains Hopelink Markets inventory and overall cleanliness of the markets. Performs client intake, determines client eligibility, and provides appropriate information and referral(s). The Food Program Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client-focused customer service for all food market visitors.

Summary:
Do you love networking and relationship building to support your community? Hopelink’s Development Officer position is focused on providing personal, donor-centered attention to Hopelink’s dedicated, established base of major donors. The Development Officer will engage in face-to-face stewardship, cultivation, and solicitation of existing donors up to the $10,000 level. Hopelink’s dynamic development team is focused on providing donor-centered stewardship to a donor base of more than 17,000. The ideal candidate will be self-motivated, have 1 plus years in fundraising and will take a creative innovative approach to donor engagement. Diverse staff, fun events and paid training are a few perks for this team!
The ideal candidate will be flexible, compassionate, excited to learn, and is a team player who works well in a collaborative team environment alongside community partners/donors.

Summary:
The Community Resource Specialist speaks with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive programs including Energy Assistance grants and Food Bank Services. Help people eat and pay their energy bills and stay warm, staff are responsible for entering data accurately and efficiently into our internal database and managing client documentation in an organized and confidential manner. They provide excellent customer service to all and respond promptly to phone and e-mail inquiries. The Community Services Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. Staff must be comfortable working with families and individuals that may be in crisis, suffer from mental illness, and/or are experiencing homelessness. This position offers paid training! Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.