Join our team - Helping People and Changing Lives! Enjoy a friendly work environment among highly capable co-workers, with the rewards of helping families in need! We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
Our Hopelink staff of over 300 are dedicated to our mission and supporting the people we serve. We offer great benefits.
Benefits for eligible employees: • Medical• Dental• Long Term Disability• Basic Life Insurance • 401(k)• Paid Vacation & Sick Leave• Paid Holidays • Flexible Shifts • Part Time & Wellness Program. Rewarding career opportunities and we'd love to hear from you!
Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial & energy assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.
Please view the job descriptions for a link on how to apply.
Hopelink is an equal opportunity employer committed to workforce diversity.
If you have issues applying to this position please contact me directly at ashah@hopelink.org.
Hopelink has immediate openings for DART driver throughout King County at our Kent and Kirkland, WA location. This position will operate days, evenings and weekends on a fixed route with a flexible service area.
Get paid while you train for a new career in driving!
As a subcontractor working with King County Metro, Hopelink will pay your wages and training onsite in preparation for your CDL Class C with passenger endorsement license. Applicants with CDL A/B/C passenger endorsements are encouraged to apply!
Summary: Hopelink is the largest nonprofit in the area, serving homeless and low-income families since 1971. Hopelink programs focus on helping individuals to achieve stability and gain the skills needed to exit poverty for good. The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. The Customer Service Representative accurately configures account information in the database and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.
Summary: The Trainer provides safety and route training to Direct Operations drivers. The Trainer performs all regular training functions to prepare an individual for the driver position and provides leadership, guidance and training to drivers with various levels of experience (including drivers with a CDL and drivers without a CDL) with an emphasis on safety and customer service. The ideal candidate will have experience with training or adult learning and is committed to working on a team in a mission driven environment ensuring a safe and positive experience for all Hopelink passengers. A valid Washington State Class C CDL with passenger endorsement is preferred not required. Direct operations is a 365-day-a-year operation and this position may be asked to work any shift, including early mornings, nights, and weekends to maintain service levels and provide driver training.
Summary:
The Eligibility and Resource Specialist (ERS) meets with a high volume of clients one-on-one or over the phone, determines client eligibility, and enrolls clients to receive Energy Assistance grants. ERS staff are responsible for entering data accurately and efficiently into our Client Track database. They provide excellent customer service to all who walk through the door and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and de-escalate issues when necessary. ERS staff must be comfortable working with families and individuals that may be in crisis and/or suffer from mental illness.
This position is a short-term seasonal position, lasting approximately 4-6 months. Candidates must be available to work October 23rd – December 20th.
Summary: The Off-Site Transportation Coordinator (OTC) combines client reservation screening with direct interaction with our subcontracted service providers. The OTC will work directly with the public and will be stationed primarily at facilities contracting with Hopelink for on-site services. The OTC position will also rotate through the Bellevue Transportation office. This position reports directly to the Operational Manager. This is a rotational role between Bellevue Hopelink Center, Seattle Children’s Hospital, UW Seattle Medical Center and Harbor View.
Summary: The DART Vehicle Inspector performs pre and post trip inspections of Fleet vehicles to meet both DOT and FTA regulations. Inspects each vehicle prior to use, completes a report of satisfactory for safe operation and cleans interior and exterior of vehicle as needed. Responsibilities also include movement of vehicles within the service yard and organizing the order of departures based on direction from the control center. Work is approximately 80% vehicle inspections 10% parking of vehicles and 10% paperwork.
If you have issues applying to this position please contact me directly at ashah@hopelink.org.
Summary: The (ON DEMAND) Shuttle Van Driver provides safe, courteous and on-time transportation to customers in vans, minibuses or small buses, adhering to traffic regulations and maintaining schedules/routes. The driver communicates respectfully while providing excellent customer service to passengers. The Shuttle Van Driver must meet these qualifications: • Be at least 21 years old at the time you apply • Hold a valid Washington driver’s license, have a minimum of two years of experience providing customer service to the general public • Have an acceptable good standing driving record at the time of offer • Have reliable transportation to work • Be able to speak and write in English • Have an acceptable work history and employment reference and good driver's record Be available for early morning and late afternoon shifts.
Summary:
The Custodian does general clean-up services at Hopelink’s facilities. Exterior upkeep of Hopelink properties is priority. The custodian is committed to providing customers and tenants with exceptionally well-kept premises and a great residential experience.
SummaryThe Development Assistant provides administrative support to the Development and Communications teams by supporting team activities; scheduling meetings, preparing materials, maintaining supplies, assisting with various fundraising/donor events, appeals, mailings, backup data entry and special projects. The Development Assistant provides responsive and positive customer service to internal staff as well as volunteers, donors, and community members. The ideal candidate will bring a basic knowledge of fundraising, thrives in a fast-paced environment, is committed to teamwork, and is able to adapt to changing priorities. Strong organizational skills and a proven ability to complete administrative work with a high degree of accuracy is a must.
This position will report to the Development Director, Operations.
Summary:
The Employment Specialist provides direct services to low-income individuals by helping job seekers identify, work toward, and reach their employment goals. Services include individualized coaching, advanced job search strategies, career pathing, resume guidance, interviewing practice, and non-technical skills development. The Employment Specialist conducts community outreach and workshops, both for Hopelink clients and other individuals. The Employment Specialist works collaboratively with employees across the organization and with outside partners to ensure effective support for their clients. This is not a Human Resources position.
