Careers

Summary:
Provides administrative support to Employment and Financial Capability management and staff. Monitors data quality for Education, Employment and Financial Capability programs; coordinates corrections with program management and staff. Provides budget, uses strong excel reporting, accounting, and reporting support to Education, Employment & Financial Capability program management. Duties require business skills supporting financial allocation of funds, grant tracking and hours engagements. This role will entail a detailed understanding of program functions, policies, and procedures. Works closely with a finance employee and two other administrators (the Program Coordinator for Adult Education and the Intake/Enrollment Specialist for Employment), sharing workload when needed and collaborating on projects. Detail oriented with ability to change task quickly with changing priorities. Ongoing training offered at Hopelink including, trauma informed approach and expanded Office 365 learning. Hopelink has a strong commitment to equity, diversity and inclusion.

SummaryThis position is part of the Transportation Program Support team which provides high quality service to Hopelink’s Transportation Programs in the areas of: billing operations, analytics and reporting, process improvements, and contract compliance and regulations.
The Transportation Billing Analyst assures program consistency and accuracy. This position is responsible for contract compliance, data management and reporting and problem solving.
The Transportation Billing Analyst will use advanced functions in Excel and Access including writing queries and creating reports. This position requires excellent analytical skills, problem solving abilities, an eye for process improvement, as well as strong communication skills when providing internal and external customer service to support the Transportation teams. Requires advanced level knowledge of Excel and Access.

SummaryThe Eligibility and Resource Specialist (ERS) speaks with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive Energy Assistance grants. ERS staff are responsible for entering data accurately and efficiently into our internal database. They provide excellent customer service to all and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. ERS must be comfortable working with families and individuals that may be in crisis and/or suffer from mental illness.
This position is a time-limited seasonal position, lasting approximately 4 months depending on workload needs. Candidates must be available to work from January 2021 through May 2021 at minimum.

SummaryEssential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Must be able to operate transit equipment, including wheelchair lifts and mobile devices
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies

SummaryThe Patient Transportation Service Coordinator (PTSC) combines client reservation screening with direct interaction with our subcontracted service providers. This candidate will work directly with the public and will be stationed primarily at facilities contracting with Hopelink for on-site services. The candidate will also rotate through the Bellevue Transportation office. This position reports directly to the Scheduling Supervisor. This is a rotational role between Bellevue Hopelink Center, UW Seattle Medical Center and Harbor View

SummaryThe Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. The Customer Service Representative accurately configures account information in the database and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.

SummaryThe Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. The Customer Service Representative accurately configures account information in the database and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution..

SummaryThe Accounting Manager helps set the vision, direction, and culture of Hopelink’s Accounting Team and oversees the day-to-day operations of the Accounting Team under the supervision, direction and oversight of the Controller. The Accounting Manager is a critical role; they encourage independent problem solving and a sense of ownership from others for the success of the Accounting Team. The ideal candidate will have excellent leadership skills and an accountability mindset.