Careers

Essential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Must be able to operate transit equipment, including wheelchair lifts and mobile devices
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies

Essential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies

Essential Functions:
• Plan, organize, preventative maintenance repairs.
• Perform equipment inspection, service, and maintenance-schedules.
• Assist incoming vehicles to determine the nature of work required, determine work priorities, and coordinate work with other Hopelink staff.
• Record keeping for vehicle maintenance history (L drive and hard copy)
• Troubleshoot bus issues over the phone
• Discuss mechanical problems with mechanics and help troubleshoot repairs.
• Enforce safety rules and regulations.
• Communicates respectfully with people of all cultures, languages, ages, genders, gender preferences, races, physical abilities, ethnic backgrounds, and religions.
• Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.
• This position is a Service Critical Employee with specific attendance requirements

Summary:
The Facilities & Maintenance Manager oversees and manages all Hopelink building maintenance and repair and procurement of property and supplies, under the supervision, direction and oversight of the Director of Facilities. Acts as project manager of tenant improvements and general construction; manages contract compliance of all services related to building maintenance, oversees Maintenance Technicians, and performs hands-on work at the properties when needed. Hopelink work Truck provided to Facilities Manager to use to visit sites.
The ideal candidate will bring hands-on construction and maintenance skills along with excellent project management experience.
Do you have a broad range of experience in plumbing, electrical, painting, and HVAC? Are you organized, able to create systems, prioritize, track details and plan, plan, plan? If so, we encourage you to apply and explore this career opportunity! Work in a mission driven environment with the largest non-profit on the Eastside. Ongoing training offered at Hopelink including, trauma informed approach and expanded Office 365 learning. Hopelink has a strong commitment to equity, diversity and inclusion.

Summary The Transit Supervisor oversees a team of 10 - 20 DART Bus Drivers in King County, a diverse staff serving diverse populations. The Field Service Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring. The ideal candidate brings customer service experience, a proficiency in MS Office and an ability to learn Hopelink scheduling software.

Summary The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

Summary The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

Summary The Client Transportation Coordinator partners in-person with medical facility staff and Medicaid clients to arrange for transportation to/from medical facilities for much needed medical care. This position is primarily stationed at the UW Medical Center. Coordinators determine what transportation services clients qualify for and work with our transportation partners to meet their needs.

There are some training and team collaboration opportunities at the Hopelink Customer Service Center in Bellevue and some cross training at other medical facilities in the area. Coordinators are provided with a bus pass to travel between work locations.
This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

SummaryHopelink provides vital resources to people experiencing financial and housing instability in our community. The Case Manager provides assessment, advocacy, referrals, and other support services to low-income families in shelter, transitional, non-time limited housing programs as well as community-based settings. The primary goal is to help families through their own resilience to make positive life changes and substantial progress towards self sufficiency, with a focus on increasing income & obtaining and maintaining permanent housing.
The ideal candidate will be flexible, compassionate, excited to learn, and is a team player who works well in a collaborative team environment alongside community partners.
Bilingual/Bicultural candidates encouraged to apply!

Job Highlights:

• Flexible hours, remote options available within the Puget Sound region of Washington state.
• Collaborative team environment and supportive management. No competition between recruiters; Professionalism and trust are top team values.
• Opportunities to gain experience in other human resources functions with access to training.

Summary The full-cycle HR Recruiter Coordinator provides the best possible customer experience for internal managers and new hires in the recruiting, hiring and onboarding processes for the Transportation Division of Hopelink. Ensures that every phase of the recruiting process is optimized and new hires are supported to achieve maximum hiring and retention success. Provides excellent service to our internal customers and welcomes new hires.

The ideal candidate will have experience in human resources, assisting with recruiting for a variety of roles and will have worked with a diverse candidate pool. Open to candidates who have transferrable skills and are actively making a career transition into the field of Human Resources.

Characteristics critical to success in the position include: collaboration, compassion, independent judgment, strong inter-personal skills, attention to detail, organizational skills and a commitment to customer service. This is a great opportunity for someone who loves to work with autonomy and drive their own work and is passionate about building positive working relationships with diverse groups at all levels. Ability to make community connections and to continuously build an applicant pipeline while hiring for recurring roles. Bilingual and bicultural candidates are encouraged to apply.

Summary:
The Facilities Maintenance Technician I perform basic preventive and general maintenance repair work on Hopelink’s numerous multi-family residential, service and transportation centers. The successful candidate will be organized, able to multi-task, and have good written and verbal customer service skills. Travel in company truck during work hours to do maintenance repairs across East King County and Shoreline.
The ideal candidate has excellent customer services skills, general trade skills, is organized, able to multi-task a wide variety of projects, works well with a team, and is excited to grow their career with Hopelink. Excellent benefits, great team environment, training, work vehicle, and work cell phone included.
Ongoing training offered at Hopelink including, trauma informed approach and expanded Office 365 learning. Hopelink has a strong commitment to equity, diversity and inclusion.

Summary:
The IT Technician provides support for Agency computer systems. Installs and maintains computer operating systems, hardware, peripherals, and software; provides support for telephone system administration. The ideal candidate will be self-motivated, resourceful, possess strong self-awareness and relationship-building skills, and have a passion for making an impact in the community.

SummaryThe Service Manager supervises the DART Road Supervisor team and provides leadership, support and oversight of all DART Driver personnel functions including: performance management, employee relations, troubleshooting/problem solving, ongoing monitoring of Drivers in the field, Driver scheduling, and recruiting, interviewing and hiring efforts.

The Service Manager supports a culture of collaborative problem solving, on-going process improvements, emphasizing a focus on safety and outstanding customer service for all DART passengers.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary
Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of special needs transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem solving.

The position provides staff support to key mobility management projects and initiatives and mobility coalitions as well as assists in the education and outreach of transportation resources. The Mobility Coordinator advocates for those who need transportation, facilitates discussion, teaches, connects, and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self-motivated, and possess an enterprising spirit and passion for making an impact in the local community. Bilingual Russian/English candidates are strongly encouraged to apply.

Summary
The Development Director, Giving, reports to the Vice President of Development and is responsible for the strategic execution and day – to– day management of Hopelink's annual fundraising programs, including major and annual giving from individuals; community groups; private foundation grants; corporate giving; and in-kind giving. As part of the leadership team, the Director of Development, Giving contributes to the development, improvement, and implementation of strategies, systems, and practices that support the agency's mission. Direct reports include: Sr. Manager, Individual Giving, Sr. Grant Writer, Corporate Relations Officer, Community Engagement Specialist.
 
In collaboration with the Vice President of Development creates, oversees and manages a coordinated matrix of communication and solicitation strategies focused on sustaining and growing Hopelink’s annual support. The successful candidate will oversee the entire development cycle and manage staff responsible for gift acquisition, upgrade and renewal processes and mentor the team with a particular focus on the creation of strategies for recruitment, retention and acquisition of donors along the entire giving spectrum.   
  
The Director will also partner with Vice President to implement a comprehensive racial equity and diversity strategy intended to build sound messaging and communications geared towards ensuring equity within philanthropy is amplified. This commitment will include reviewing and revising our current messaging, while also identifying key marketing/outreach strategies that will better inform all staff, donors, volunteers and the overall community.  
 
Hopelink Development staff are currently working remotely due to the pandemic and in a few months, will shift to an entirely hybrid model. Leadership, and All Staff meetings will take place in-person. Once conditions are safe and community spread no longer poses such a serious risk, these plans will change.  

Summary:
The Client Services Program Coordinator II provides administrative support to management or program staff and coordinates program activities designed to supports families to tap into their resilience and achieve their goals. Maintains a detailed understanding of program functions, grants, data, policies, and procedures; serves as the key contact person for program contracts, reporting, and data.
Job Highlights:
• Flexible hours, remote options available within the Puget Sound region of Washington state.
• Collaborative team environment and supportive management. Professionalism and trust are top team values.
Opportunities to gain experience in Trauma informed approach methods with access to ongoing training.

Summary The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors in a fast paced, often busy environment. This position will work in conjunction with the full-time staff person during higher volume hours. They provide excellent customer service to clients, donors, visitors and staff, and are critical to ensure smooth operation of the center. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.
Bilingual/Bicultural candidates are encouraged to apply!

Summary
The Director of Organizational Excellence leads a department designed to support all agency business units in achieving excellence through trauma-informed, equity aligned, targeted training, strong evaluation integrated into all key agency functions, broad, culturally-competent outreach, and the robust use of quality management tools. Serves as an ambassador to the staff to encourage participation and enthusiasm at all levels around high-quality training, data-driven evaluation, continuous improvement and customer satisfaction. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary
The Food Program Manager is responsible for implementing Hopelink’s vision for its Food Program system, in conjunction with the Food Management Team.
The Food Program Manager is a key player in shaping and implementing Hopelink’s vision for food service and delivery in North and East King County by developing creative and sustainable methods of supply and delivery of healthy food, as well as implementing best practices for food support to our community. This position will also ensure consistency among our direct distribution sites, monitor progress toward well-defined goals, provide training and supervision of staff and volunteers, and oversee food purchases.
Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

SummaryThis is a unique opportunity for the ideal candidate to bring their communications, marketing, and EDI (Equity, Diversity and Inclusion) expertise to elevate the service of a high functioning organization with a range of services. This is a unique leadership opportunity for a candidate with a proven track record of leading and managing people and projects with a deep communications experience. This position is the result of a re-organization, and this leader will partner with the CEO and COO to evolve the current structure of the department. The Vice President will report to the CEO and serve as a member of the Leadership Council. The Vice President is responsible for the oversight of organizational Equity, Diversity and Inclusion (EDI), internal/external Communication/Marketing, and Advocacy strategies.
The Vice President will have an expertise in marketing and strategic communication, particularly in service to multiple internal programs (preferably nonprofit) with punctuated and extensive experience and knowledge around the integration of EDI strategies at the micro and macro levels.
The Vice President will provide leadership to the team, which provides services to all parts of the organization, through an EDI lens, provide input into strategic thinking and problem solving across all EDI initiatives, work with key stakeholders to raise the profile of EDI initiatives across Hopelink staff, volunteers, and donors. This leader will also work closely with team members and external partners to amplify our voice in advocacy.

The Vice President will manage the collaborative communications activities that promote, enhance and protect the organization’s brand reputation; grow our impact in the community; and serve our staff and clients with the tools and information needed to achieve our mission.
The Vice President will work in partnership with the CEO, COO, and VPs and other leaders across the organization to align strategies that strengthen our internal and external communications and integrate our EDI work through education, information, and action. This leader could have up to five direct reports.

Summary
The Food Bank Supervisor provides coordination of the food program at multiple Hopelink food bank centers; provides guidance, direction, and supervision to volunteer staff. Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains food bank inventory and overall cleanliness of food bank. Performs client intake, determines client eligibility, and provides appropriate information and referral. The Food Bank Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

SummaryThe Billing Data Analyst Manager is responsible for supervising the staff and daily activities of the team supporting Hopelink’s Transportation Program operations with:
• Contractual billing requirements
• Reporting and data analysis
• Process Improvement efforts
• Contractual and regulatory compliance.
Work includes the data analysis and data management of large databases, contract compliance, reporting, problem solving, and the supervision of staff (hiring, training, scheduling, performance management, and professional development.)
Performs advanced functions in Excel and Access including writing queries and creating reports.
The position regularly exercises independent judgment and discretion in work related to program operations, will have a very strong track record of problem solving and process improvement in a program support environment, with excellent analytical and communication skills, able to work with staff at all levels of the organization. Requires intermediate level knowledge of Excel and Access.

SummaryEssential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

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