Careers

If you have issues applying to this position please contact me directly at ashah@hopelink.org.

Hopelink has immediate openings for DART driver throughout King County at our Kent and Kirkland, WA location. This position will operate days, evenings and weekends on a fixed route with a flexible service area.

Get paid while you train for a new career in driving!

As a subcontractor working with King County Metro, Hopelink will pay your wages and training onsite in preparation for your CDL Class C with passenger endorsement license. Applicants with CDL A/B/C passenger endorsements are encouraged to apply!

Summary: The Customer Service Center Assistant works in a fast-paced, exciting, and rewarding environment with a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. As a team member, the Customer Service Center Assistant performs various jobs such as data entry, offline tasks, email responses, and tracking of contractual deadlines. The position requires strong organizational and time management skills and a proven ability to complete administrative work with a high degree of accuracy.

SummaryThe Field Service Supervisor oversees a team of 10 - 20 DART Bus Drivers in King County, a diverse staff serving diverse populations. The Field Service Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring.

Summary: Hopelink is the largest nonprofit in the area, serving homeless and low-income families since 1971. Hopelink programs focus on helping individuals to achieve stability and gain the skills needed to exit poverty for good. The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. The Customer Service Representative accurately configures account information in the database and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.

Summary:
The IT Business Analyst level I is well versed in System analyst principles: requirements management, business case development, communication, technical documentation, analysis, testing and process modelling. User acceptance testing, gap analysis and Functional testing skills desired.
The ideal applicant will be detail oriented with strong analytical skills, excellent communication skills, SDLC methodologies (scrum or agile) and be able to work with staff at all levels of the organization. Demonstrates ability to learn and keep up with new and latest technologies.

SummaryThe Chief Financial Officer (CFO) provides day-to-day financial leadership and management to ensure the financial strength and operating efficiency of the agency. Using the highest ethical standards, the CFO directs the fiscal functions of the agency in accordance with generally accepted accounting principles issued by the Financial Accounting Standards Board, other regulatory and advisory organizations and in accordance with financial management techniques and best practices of the non-profit corporate world.
The CFO manages contract negotiations and renewal, risk management of the agency and ensures implementation of the financial strategic initiatives. Promotes commitment to a climate of equity, diversity, and inclusion.

SummaryHopelink’s Development Officer, Major Gifts position is focused on providing personal, donor-centered attention to Hopelink’s dedicated, established base of major donors. The Development Officer will engage in face-to-face stewardship, cultivation, and solicitation of donors up to the $10,000 level. Hopelink’s dynamic development team is focused on providing donor-centered stewardship to a donor base of more than 17,000. The ideal candidate will be self motivated, experienced in fundraising and will take a creative innovative approach to donor engagement. Works under the direction of the Development Director, Giving.

SummaryHopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of special needs transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem solving.

The position provides staff support to key mobility management projects and initiatives and mobility coalitions as well as assists in the education and outreach of transportation resources. The Mobility Coordinator advocates for those who need transportation, facilitates discussion, teaches, connects, and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self motivated, and posses an enterprising spirit and passion for making an impact in the local community.

• Provides staff support to the North King County Mobility Coalition and/or subcommittees, which includes but is not limited to planning and facilitating meetings, assisting with project implementation, member recruitment and engagement, developing needs assessments, and providing administrative support.

Summary:
The Development Specialist provides ongoing public relations with personal, donor-centered attention to all externally driven in-kind drive efforts (third-party fundraising). This position has high external visibility; thus, requires excellent customer service skills and strong judgment in balancing resources. Flexibility and ability to prioritize changing needs are also essential skills in this role. The ideal candidate will be flexible, team oriented, and customer service focused with exceptional professional communication skills in person and via email or phone.

SummaryHopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of special needs transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem solving.

The position provides staff support to key mobility management projects and initiatives and mobility coalitions as well as assists in the education and outreach of transportation resources. The Mobility Coordinator advocates for those who need transportation, facilitates discussion, teaches, connects and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self motivated, and posses an enterprising spirit and passion for making an impact in the local community.

• Provides staff support to the Regional Alliance for Resilient and Equitable Transportation (RARET) workgroup and/or subcommittees, which includes but is not limited to planning and facilitating meetings, assisting with project implementation, member recruitment and engagement, developing needs assessments, and providing administrative support.

If you have issues applying to this position please contact me directly at ashah@hopelink.org.

Summary: The (ON DEMAND) Shuttle Van Driver provides safe, courteous and on-time transportation to customers in vans, minibuses or small buses, adhering to traffic regulations and maintaining schedules/routes. The driver communicates respectfully while providing excellent customer service to passengers. The Shuttle Van Driver must meet these qualifications: • Be at least 21 years old at the time you apply • Hold a valid Washington driver’s license, have a minimum of two years of experience providing customer service to the general public • Have an acceptable good standing driving record at the time of offer • Have reliable transportation to work • Be able to speak and write in English • Have an acceptable work history and employment reference and good driver's record Be available for early morning and late afternoon shifts.

SummaryHopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of special needs transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem solving.

The position provides staff support to Community Van projects on behalf of Hopelink and in contract with King County Metro. The Mobility Program Supervisor is responsible for the coordination of Community Van activities, including outreach and education, marketing communications, volunteer recruitment and training, and trip scheduling. The Mobility Program Supervisor advocates for those who need transportation, facilitates discussion, teaches, connects, and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self-motivated, and possess an enterprising spirit and passion for making an impact in the local community.

SummaryThe Director of Equity, Diversity & Inclusion (EDI) works with the Vice President of Advancement & External Relations to plan, implement, and lead Hopelink’s comprehensive Equity Program.

The Director of EDI builds strong collaborations with all Hopelink departments, including Hopelink’s leadership team and Hopelink internal committees to increase the organization’s understanding of issues of equity. Provides direction for strategic initiatives, policies, programs, and practices to create an inclusive and equitable organization. Serves as a leader and liaison to the agency-wide EDI Committee.

With a focus on racial equity, the Director of EDI strategically: identifies, develops, models, and promotes a culture if EDI, leadership skills, and competencies which support EDI policies, practices, and principles throughout the organization. In coordination with the Organizational Excellence team, this position will develop and integrate an EDI training program for all staff and managers.

This position participates in external community efforts to increase equity; works closely with the Vice President of Advancement & External Relations and the Advocacy Committee to support the development and implementation of a comprehensive advocacy plan that addresses systems that create and maintain inequities and poverty.