Careers

If you have issues applying to this position please contact me directly at ashah@hopelink.org.

Hopelink has immediate openings for DART driver throughout King County at our Kent and Kirkland, WA location. This position will operate days, evenings and weekends on a fixed route with a flexible service area.

Get paid while you train for a new career in driving!

As a subcontractor working with King County Metro, Hopelink will pay your wages and training onsite in preparation for your CDL Class C with passenger endorsement license. Applicants with CDL A/B/C passenger endorsements are encouraged to apply!

Summary: The Customer Service Center Assistant works in a fast-paced, exciting, and rewarding environment with a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. As a team member, the Customer Service Center Assistant performs various jobs such as data entry, offline tasks, email responses, and tracking of contractual deadlines. The position requires strong organizational and time management skills and a proven ability to complete administrative work with a high degree of accuracy.

SummaryThe Field Service Supervisor oversees a team of 10 - 20 DART Bus Drivers in King County, a diverse staff serving diverse populations. The Field Service Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring.

Summary: Hopelink is the largest nonprofit in the area, serving homeless and low-income families since 1971. Hopelink programs focus on helping individuals to achieve stability and gain the skills needed to exit poverty for good. The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. The Customer Service Representative accurately configures account information in the database and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.

Summary: Customer Service Coordinator will be responsible for daily task while assuring CSC meets contractual requirements under Hopelink’s contract with the Health Care Authority (HCA) for medical transportation. In addition, to all the Reservation Functions performed by the Customer Service Representative (CSR) the Customer Service Coordinator will also be responsible for side-by-side training of any CSRs, first escalation level for CSRs, and assisting Customer Service Supervisors in monitoring phone service levels. Moreover, the Customer Service Coordinator has excellent leadership skills and provides independent problem solving, coaching to skill and an accountability mindset towards achieving team goals.

SummaryThe Facilities & Maintenance Manager oversees and manages all Hopelink building maintenance and repair and procurement of property and supplies, under the supervision, direction and oversight of the Director of Facilities. Acts as project manager of tenant improvements and general construction; manages contract compliance of all services related to building maintenance, oversees Maintenance Technicians and performs hands-on work at the properties when needed.
The ideal candidate will bring hands-on construction and maintenance skills along with excellent project management experience.
Do you have a broad range of experience in plumbing, electrical, painting, and HVAC? Are you are organized, able to create systems, prioritize, track details and plan, plan, plan? If so, we encourage you to apply and explore this career opportunity! Work in a mission driven environment with the largest non-profit on the Eastside.

Summary:
The Development Specialist provides ongoing public relations with personal, donor-centered attention to all externally driven in-kind drive efforts (third-party fundraising). This position has high external visibility; thus, requires excellent customer service skills and strong judgment in balancing resources. Flexibility and ability to prioritize changing needs are also essential skills in this role. The ideal candidate will be flexible, team oriented, and customer service focused with exceptional professional communication skills in person and via email or phone.

SummaryHopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of special needs transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem solving.

The position provides staff support to key mobility management projects and initiatives and mobility coalitions as well as assists in the education and outreach of transportation resources. The Mobility Coordinator advocates for those who need transportation, facilitates discussion, teaches, connects and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self motivated, and posses an enterprising spirit and passion for making an impact in the local community.

• Provides staff support to the Regional Alliance for Resilient and Equitable Transportation (RARET) workgroup and/or subcommittees, which includes but is not limited to planning and facilitating meetings, assisting with project implementation, member recruitment and engagement, developing needs assessments, and providing administrative support.

If you have issues applying to this position please contact me directly at ashah@hopelink.org.

Summary: The (ON DEMAND) Shuttle Van Driver provides safe, courteous and on-time transportation to customers in vans, minibuses or small buses, adhering to traffic regulations and maintaining schedules/routes. The driver communicates respectfully while providing excellent customer service to passengers. The Shuttle Van Driver must meet these qualifications: • Be at least 21 years old at the time you apply • Hold a valid Washington driver’s license, have a minimum of two years of experience providing customer service to the general public • Have an acceptable good standing driving record at the time of offer • Have reliable transportation to work • Be able to speak and write in English • Have an acceptable work history and employment reference and good driver's record Be available for early morning and late afternoon shifts.

SummaryProvides administrative support to Adult Education management and staff. Coordinates program data and activities. Monitors data quality and coordinates corrections with program management and staff. Duties require a detailed understanding of program functions, policies, and procedures and ability to respond quickly to unscheduled requests. Works closely with two other administrators (the Program Coordinator for Employment & Financial Capability, and the Intake/Enrollment Specialist for Employment), sharing workload when needed and collaborating on projects.

Summary:
The Client Services Program Coordinator II provides administrative support to management or program staff and coordinates program activities designed to move families to self-sufficiency. Maintains a detailed understanding of program functions, policies, and procedures; serves as key contact person for program contracts, reporting and data.

Summary:
The Hopelink Contract Specialist works with external partners (transportation contractors) as a liaison, trainer and compliance monitor. Reach out to diverse partners, provide technical training and compliance education ongoing. Microsoft Office skills needed. Supporting transportation contractor's business training needs, group and 1:1 training. This role offers flexibility in day to day schedule and projects.
The Contract Specialist is also responsible for monitoring and auditing the service of our contracted service providers’ performance to ensure the safe, reliable, cost-effective transportation of clients. This position also works independently to facilitate the relationships between Hopelink and medical facilities; monitoring service, contractual compliance, evaluating effectiveness, troubleshooting issues and educating facility staff on the NEMT program.

SummaryThe Director of Equity, Diversity & Inclusion (EDI) works with the Vice President of Advancement & External Relations to plan, implement, and lead Hopelink’s comprehensive Equity Program.

The Director of EDI builds strong collaborations with all Hopelink departments, including Hopelink’s leadership team and Hopelink internal committees to increase the organization’s understanding of issues of equity. Provides direction for strategic initiatives, policies, programs, and practices to create an inclusive and equitable organization. Serves as a leader and liaison to the agency-wide EDI Committee.

With a focus on racial equity, the Director of EDI strategically: identifies, develops, models, and promotes a culture if EDI, leadership skills, and competencies which support EDI policies, practices, and principles throughout the organization. In coordination with the Organizational Excellence team, this position will develop and integrate an EDI training program for all staff and managers.

This position participates in external community efforts to increase equity; works closely with the Vice President of Advancement & External Relations and the Advocacy Committee to support the development and implementation of a comprehensive advocacy plan that addresses systems that create and maintain inequities and poverty.

Summary Responsible for developing and implementing training systems to onboard all users of the Hopelink Community Services Platform Client Database (CSP). Responsible for developing and implementing systems to ensure the highest data quality within the CSP. Provide ongoing user support and training for the CSP. Position will utilize the latest Microsoft Office365, Dynamics365 and analysis tools such as PowerBI. Position will have a strong collaboration with Community Services Directors and Managers, Organizational Excellence team members and Client Data/ IT team members. Position will demonstrate a deep understanding of the operations of Community Services in order to maximize the efficiency and accuracy of data collection with the business unit. Position will develop training materials that encompass a wide variety of training modalities and maximize effectiveness for adult learners.
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Summary: Customer Service Coordinator will be responsible for daily task while assuring CSC meets contractual requirements under Hopelink’s contract with the Health Care Authority (HCA) for medical transportation. In addition, to all the Reservation Functions performed by the Customer Service Representative (CSR) the Customer Service Coordinator will also be responsible for side-by-side training of any CSRs, first escalation level for CSRs, and assisting Customer Service Supervisors in monitoring phone service levels. Moreover, the Customer Service Coordinator has excellent leadership skills and provides independent problem solving, coaching to skill and an accountability mindset towards achieving team goals.