Careers | Hopelink Hopelink

Careers

Careers

Join our team - Helping People and Changing Lives! Enjoy a friendly work environment among highly capable co-workers, with the rewards of helping families in need! We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.

Our Hopelink staff of 300 are dedicated to our mission and supporting the people we serve. We offer great benefits.

Benefits for eligible employees: • Medical• Dental• Long Term Disability• Basic Life Insurance • 401(k)• Paid Vacation & Sick Leave• Paid Holidays • Flexible Shifts • Wellness Program. Rewarding career opportunities and we'd love to hear from you!

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.

How to Apply:

Please view the job descriptions for a link on how to apply.

For additional information and tips on submitting an application with Hopelink, please visit our Application Help page. 
 

Hopelink is an equal opportunity employer committed to workforce diversity.

Current Opportunities

Department: Transportation
Location: Kent or Kirkland, WA
Work Schedule: Flexible schedule options (FT/PT and Split Shifts Available)
Compensation: $16.25-$18.00 DOE
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Hopelink has immediate openings for DART Community and Shuttle drivers throughout King County at our Kent and Kirkland, WA location. This position will operate days, evenings and weekends on a fixed route with a flexible service area.

Get paid while you train for a new career in driving!

As a subcontractor working with King County Metro, Hopelink will pay your wages and training onsite in preparation for your CDL Class C with passenger endorsement license. Applicants with CDL A/B/C passenger endorsements are encouraged to apply!

To be eligible, you must be...

  • Be at least 21 years old at the time you apply and able to lift and pull up to 40 pounds
  • Hold a valid Washington driver’s license, and have the ability to obtain a CDL Learner’s Permit with Passenger Endorsement
  • Have a minimum of two years of experience providing customer service to the general public
  • Have an acceptable driving record at the time of offer
  • Any of the following violations within the last five years will automatically disqualify you from consideration:
  • Reckless or negligent driving
  • DWI/DUI (driving while under the influence of alcohol or drugs)
  • Hit-and-run incident
  • Vehicular homicide or vehicular assault
  • Open container citation
  • More than one “at fault” accident within the past year
  • Suspended license for moving violations
  • Reliable transportation to report on-time to work
  • Be able to speak and write in English
  • Verifiable acceptable work history and employment references

 

Department: Transportation
Location: Kent
Work Schedule: Full Time
Compensation: $20.00 - $21.00/ hr. DOE
Benefits: Eligible
Open: March 2019
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary:
Hopelink Automotive Service Technician will perform work in the diagnosis, repair and service of automobiles, medium and heavy-duty trucks, buses and gasoline and diesel engines. This role is primarily responsible for preventive maintenance inspections and related repairs.

 

Department: Communication
Location: Shoreline & Redmond
Work Schedule: Full Time
Compensation: $87,000 - $90,000 DOE
Benefits: Eligible
Open: March 2019
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary:
The Director of Communications is responsible for management and oversight of communication initiatives that support the agency’s strategic goals. The Director oversees the communications department, which is responsible for internal and external communications, marketing, media relations, material creation, digital marketing and event support. The Director may act as chief spokesperson to the media. Guides agency’s identity and branding efforts; maintains standards. Reports to the Vice President of Advancement and External Relations.

 

Department: Transportation Brokerage
Location: Bellevue
Work Schedule: Full Time and Part Time
Compensation: $15.45/hour
Benefits: Benefits for eligible shifts: Medical/Dental, 401k retirement savings plan with employer matching, Paid Vacation/Holiday/Sick Leave, Employee Assistance and Employee Discount Programs
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary: The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community.
The Customer Service Representative accurately configures account information in the database, and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.

 

Department: Transportation
Location: Kent
Work Schedule: Full Time, see posting schedule
Compensation: $16.50/hour
Benefits: Eligible
Open: April, 2019
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary: The DART Vehicle Inspector performs pre and post trip inspections of Fleet vehicles to meet both DOT and FTA regulations. Inspects each vehicle prior to use, completes a report of satisfactory for safe operation and cleans interior and exterior of vehicle as needed. Responsibilities also include movement of vehicles within the service yard and organizing the order of departures based on direction from the control center. Work is approximately 80% vehicle inspections 10% parking of vehicles and 10% paperwork. Training provided. The ideal candidate will be detail oriented, organized, enjoys routine and consistency, and enjoys an early shift! This is a great opportunity to learn about vehicle inspection procedures for a future career in transportation.

 

Department: Transportation
Location: Seattle
Work Schedule: Full Time
Compensation: $15.45-$17.75/hr (DOE)
Benefits: Eligible
Open: October 2018
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary: The Seattle Off-Site Hospital Transportation Coordinator (OTC) works with Seattle’s largest hospitals onsite. The OTC manages reservations and screening online and over the phone and has direct interaction with Hopelink’s subcontracted service providers. The OTC will work directly with the public and will be stationed primarily at facilities contracting with Hopelink for on-site services. The OTC position will also rotate through the Bellevue Transportation office.
Candidates with experience in medical offices, hospitals, patient intake, healthcare insurance or patient care are encouraged to apply!
Hopelink is the largest nonprofit in the area, serving homeless and low-income families since 1971. Hopelink programs focus on helping individuals to achieve stability and gain the skills needed to exit poverty for good.

 

Department: Brokerage Transportation
Location: Bellevue
Work Schedule: Full Time (Monday – Friday 8 am – 5 pm)
Compensation: $50/annually
Benefits: Eligible
Open: April 08, 2019
Closes: April 22, 2019
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary: The Customer Service Center (CSC) Trainer is responsible for training delivery and coordination for new hire, refresher, continuing education, and advanced skills for our Customer Service Center employees. The trainer will manage, design, develop, coordinate and conduct large and/or small-scale training programs to support our Customer Service Centers’ goal to promote efficiency and competitive advantage by developing the overall skills of our call center employees. The CSC Trainer reports to the CSC Operations Manager.

 

Department: Transportation
Location: Kent
Work Schedule: Full Time-M-F Hours(Early morning shift 5:30am-11:30am-Or Later afternoon shift 1:30pm-7:30pm)
Compensation: $16.25 - $17/hour + DOE
Benefits: Eligible shifts 30+ hours/week
Open: December 2018
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary: The (ON DEMAND) Shuttle Van Driver provides safe, courteous and on-time transportation to customers in vans, minibuses or small buses, adhering to traffic regulations and maintaining schedules/routes. The driver communicates respectfully while providing excellent customer service to passengers. The Shuttle Van Driver must meet these qualifications:
• Be at least 21 years old at the time you apply
• Hold a valid Washington driver’s license, have a minimum of two years of experience providing customer service to the general public
• Have an acceptable good standing driving record at the time of offer
• Have reliable transportation to work
• Be able to speak and write in English
• Have an acceptable work history and employment reference and good driver's record
Be available for early morning and late afternoon shifts.

 

Department: Community Services
Location: Shoreline
Work Schedule: Part Time (20 hours/week) (Monday-Friday, must be available 9am-3pm, varied hours)
Compensation: $15.45 /hr
Benefits: Not Eligible
Open: March 2019
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary:
The Client Resource Specialist Part Time is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors in a fast paced, often busy environment. This position will work in conjunction with the full-time staff person during higher volume hours. They provide excellent customer service to clients, donors, visitors and staff, and are critical to ensure smooth operation of the center. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.

 

Department: Organizational Excellence
Location: Redmond
Work Schedule: Full Time
Compensation: $64k - $68k, annually DOE
Benefits: Eligible
Open: March, 2019
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary: An experienced leader with demonstrated success in designing, developing, coordinating and implementing training programs for staff and managers. Ideal candidate has experience with various training methods, including coaching and e-learning, and understands adult learning styles. Strong planning and project management skills and ability to apply these skills in effective working partnerships across organizational lines. Demonstrated record of aligning learning strategies to business strategy and realizing measurable business impact. Strong interpersonal communication skills, including facilitation skills, with a demonstrated ability to effectively build collaborative relationships. Dedicated to quality, integration and creative partnerships internally and externally. Committed to becoming a subject matter expert on diversity, equity, inclusion and trauma.

 

Department: Facilities
Location: Redmond, WA
Work Schedule: Part Time: 25 hours/week
Compensation: $17.50/hour - $19/hour DOE
Benefits: Not eligible
Open: April, 2019
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary: The Facilities Department Program Coordinator II supports the Facilities team, working closely with the Director of Facilities. Travels occasionally to locations throughout East King County. Manages web-based work order system; creates and updates documents and spreadsheets; maintains documentation on all facilities; completes special projects as needed. Successful candidate will be a highly independent yet collaborative member of the Facilities team.

 

Department: Housing & Case Management
Location: Duvall, WA (North & East King County)
Work Schedule: Full Time
Compensation: $18/hour
Benefits: Eligible
Open: April, 2019
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary: The Case Manager provides assessment, advocacy, referrals and other support services to low income families in Hopelink housing programs and in community based case management. The primary goal is to help families and individuals through their own resilience to make positive life changes and substantial progress towards self sufficiency, with a focus on increasing income & obtaining and maintaining permanent housing.

 

Department: Employment Specialist - Kirkland
Location: Kirkland, WA
Work Schedule: Full Time
Compensation: $18/hour
Benefits: Eligible
Open: April, 2019
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary: The Employment Specialist provides direct services to low-income individuals by helping job seekers identify, work toward, and reach their employment goals. Services include individualized coaching, advanced job search strategies, career pathing, resume guidance, interviewing practice, and non-technical skills development. The Employment Specialist conducts community outreach and workshops, both for Hopelink clients and other individuals. The Employment Specialist works collaboratively with employees across the organization and with outside partners to ensure effective support for their clients. This is not a Human Resources position.