Careers

Summary The Hopelink CDL Driver / Driver Trainee, position provides safe courteous transportation to the general public. Follows traffic laws and regulations. Communicates effectively with customers regarding fares, transfers and schedules. Successfully complete verbal and written reports. Completes pre and post trip inspections. Maintain punctuality and attendance according to assigned shift
This position will operate days, evenings, and weekends on a fixed route with a flexible service area.

Summary Non-CDL Shuttle Driver Position provides safe courteous transportation to the general public. This position will operate days, evenings, and weekends on a fixed route with a flexible service area.

Summary Hopelink Automotive Service Technician will perform work in the diagnosis, repair and service of automobiles, medium and heavy-duty trucks, buses and gasoline and diesel engines. This role is primarily responsible for preventive maintenance inspections and related repairs. Ability to complete CDL paid training. Ideal candidates will have 2 plus years in shop setting with Diagnosing and troubleshooting large vehicles and CDL knowledge.

Summary The Transit Driver Supervisor oversees a team of 10 - 20 DART Bus Drivers in King County, a diverse staff serving diverse populations. The Transit Driver Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring.

Summary The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors in a fast paced, often busy environment. They provide excellent customer service to clients, donors, visitors, and staff, and are critical to ensure smooth operation of the center. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.
Bilingual/Bicultural candidates are encouraged to apply!

Summary The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

Summary The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

Summary Hopelink the DART Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, resolves on-the-road problems or refers problems to others for resolution. Works closely with other dispatchers in a team environment. The ideal candidate brings customer service experience, a proficiency in MS Office and an ability to learn Hopelink scheduling software.

Summary The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

Summary The Senior Transportation Specialist provides administrative support to Transportation management and program staff. This position maintains a detailed understanding of program functions, policies, and procedures and serves as key contact for all Transportation programs.
The ideal candidate will have a keen attention to detail and the ability to systematically manage multiple processes, prioritize tasks, and adjust to shifting priorities

The Customer Service Center Assistant works in a fast-paced, exciting, and rewarding environment with a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. As a team member, the Customer Service Center Assistant performs various jobs such as data entry, offline tasks, email responses, and tracking of contractual deadlines. The position requires strong organizational and time management skills and a proven ability to complete administrative work with a high degree of accuracy. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary
Hopelink provides vital resources to people experiencing financial and housing instability in our community. The Case Manager provides assessment, advocacy, referrals, and other support services to low-income families in shelter, transitional, non-time limited housing programs as well as community-based settings. The primary goal is to help families through their own resilience to make positive life changes and substantial progress towards self sufficiency, with a focus on increasing income & obtaining and maintaining permanent housing.
The ideal candidate will be flexible, compassionate, excited to learn, and is a team player who works well in a collaborative team environment alongside community partners.
Bilingual/Bicultural candidates encouraged to apply!

SummaryThe Service Manager supervises the DART Road Supervisor team and provides leadership, support and oversight of all DART Driver personnel functions including: performance management, employee relations, troubleshooting/problem solving, ongoing monitoring of Drivers in the field, Driver scheduling, and recruiting, interviewing and hiring efforts.

The Service Manager supports a culture of collaborative problem solving, on-going process improvements, emphasizing a focus on safety and outstanding customer service for all DART passengers.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary
As the Maintenance Assistant, you will work alongside a team of skilled Facilities Technicians to maintain Hopelink’s service centers, office facilities, and apartment housing sites around the region.
This position is mainly responsible for general clean-up services at all Hopelink facilities, focusing on exterior upkeep of Hopelink properties. The Maintenance Assistant is committed to working with the Facilities team in creating a welcoming environment for Hopelink participants, staff, customers and tenants by providing exceptionally well-kept premises and a great residential experience.
The ideal candidate is reliable, flexible, has a self-starting attitude, works well with a team, and is excited and willing to learn facilities maintenance trade skills to grow their career. Excellent benefits, great team environment, training, work vehicle, and work cell phone included.
Hopelink is taking COVID precautions with temperature stations at each center, limiting the number of employees at each work area and all participants are wearing masks, social distancing and sanitizing hands.

Summary
The Facilities Maintenance Technician II performs skilled preventive and general maintenance and equipment repair work on Hopelink’s numerous multi-family residential, service and transportation centers. The Facilities Maintenance Technician II works on a team on a wide variety of projects and travels in a company truck during work hours across East King County and Shoreline.
This position works alongside the Facilities team in creating a welcoming environment for Hopelink participants, staff, customers, and tenants by providing exceptionally well-kept premises and a great residential experience.
The ideal candidate has excellent customer services skills, general trade skills, is organized, able to multi-task a wide variety of projects, works well with a team, and is excited to grow their career with Hopelink. Excellent benefits, great team environment, training, work vehicle, and work cell phone included.

Summary
Hopelink provides food assistance to mitigate hunger and support basic food security for low-income households in North and East King County. Hopelink aspires to be a leader in addressing issues of hunger by providing direct and impactful food services for members of our community who need food assistance, as well as by collaborating with other food providers in our service area to ensure the best possible benefit to clients and the communities we serve.
Summary:
The Food Program Supervisor provides coordination of the food program at a specific center; provides guidance, direction, and supervision to volunteer staff. Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains Hopelink Markets inventory and overall cleanliness of the markets. Performs client intake, determines client eligibility, and provides appropriate information and referral. The Food Program Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food market participants.

Summary
The Scheduler II position is technical geographic logistics position that reports directly to the Scheduling Supervisor. The Scheduler II receives and assigns future and same day non-emergency medical transportation service requests service requests, provides superior customer service, and works proactively with service partners to ensure that transportation occurs in a timely, safe, and efficient manner. The Scheduler II position also works with UW, Harborview, and Seattle Children’s Hospital, 3 of our largest hospitals in the Northwest. A successful candidate will be able to prioritize task effectively, alongside appropriately routing trips geographically. The Scheduler II also serves as a resource to other Transportation staff when needed.

Summary
Under the direction of the NEMT Scheduling Manager in the Transportation Brokerage, the Scheduling Supervisor will be responsible for the hiring, scheduling, and supervision of Scheduling, Dispatchers and Offsite the Scheduling Supervisor is responsible for assuring the Scheduling and Offsite meets contractual requirements under Hopelink’s contract with the Health Care Authority (HCA) for Medicaid transportation. The Scheduling Supervisor is a critical role; providing independent problem solving and a sense of ownership for the success of the team and geared toward improving the client experience. The ideal candidate will have excellent leadership skills, supervisory experience, and an accountability mindset towards inspiring staff and achieving team goals.

Summary
The Employment Specialist provides direct services to low-income job seekers to help them identify, work toward, and reach their employment goals. Services include individualized coaching, advanced job search strategies, career pathing, resume guidance, interviewing practice, and non-technical skills development. The Employment Specialist conducts community outreach and workshops and collaborates with employees across the organization and with outside partners to ensure effective support for clients. Makes substantial use of database to manage caseload. All services and workshops are currently delivered virtually. The position will also deliver services and workshops in-person when permitted by Covid-19 operating guidelines. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply. This is not a Human Resources position.

Summary:
The Information Department Program Coordinator II supports the CTO, Director of Infrastructure, and the Director of Enterprise Applications in various administrative and technical duties. In addition, they will manage the inventory of hardware and software assets. The successful candidate will be a highly independent yet collaborative member of the Information Technology Team. Bilingual/Bicultural candidates are encouraged to apply! Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
The ideal candidate will be self-motivated, resourceful, possess strong self-awareness and relationship-building skills, and have a passion for making an impact in the community.

Summary:
The Development Coordinator, Volunteer Program serves as the initial point of contact and provides customer service to current and potential Hopelink volunteers. This position provides administrative and coordination support for the Volunteer Program through data management, orientation and outreach participation, and direct supervision of volunteers for events and administrative projects.
Hopelink Development staff work in an entirely hybrid model. All staff person’s schedules are based on both flexibilities, and the requirement to meet the needs of the department and overall agency. Leadership, and All Staff meetings will take place in-person, all other meetings are subject to the discretion of your manager. Bilingual/Bicultural candidates are encouraged to apply! Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
The ideal candidate will be self-motivated, resourceful, possess strong self-awareness and relationship-building skills, and have a passion for making an impact in the community.

Summary
The Center Manager is responsible for the general oversight of the Service Center. Directly supervises volunteers and Center staff, including Stability Resource Specialists and Client Resource Specialist, and works closely with all programs to coordinate center operations and ensure quality services to the community. The ideal candidate works well in a high paced environment, can problem solve, multi task and is a flexible team player. This position requires the ability to stay calm under pressure and deescalate situations when necessary. Must be able to engage in a compassionate manner with individuals who demonstrate unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply
This position will need to be able to work on-site a majority of the time and will have some opportunity for remote work on an occasional basis, and will be supervising staff who are both fully at the centers (CRS) and some who are primarily working remotely with one day in the center per week (SRS).

Summary
The Center Manager is responsible for the general oversight of the Service Center. Directly supervises volunteers and Center staff, including Stability Resource Specialists and Client Resource Specialist, and works closely with all programs to coordinate center operations and ensure quality services to the community. The ideal candidate works well in a high paced environment, can problem solve, multi task and is a flexible team player. This position requires the ability to stay calm under pressure and deescalate situations when necessary. Must be able to engage in a compassionate manner with individuals who demonstrate unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply
This position will need to be able to work on-site a majority of the time and will have some opportunity for remote work on an occasional basis, and will be supervising staff who are both fully at the centers (CRS) and some who are primarily working remotely with one day in the center per week (SRS).

Summary
The Center Manager is responsible for the general oversight of the Service Center. Directly supervises volunteers and Center staff, including Stability Resource Specialists and Client Resource Specialist, and works closely with all programs to coordinate center operations and ensure quality services to the community. The ideal candidate works well in a high paced environment, can problem solve, multi task and is a flexible team player. This position requires the ability to stay calm under pressure and deescalate situations when necessary. Must be able to engage in a compassionate manner with individuals who demonstrate unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply
This position will need to be able to work on-site a majority of the time and will have some opportunity for remote work on an occasional basis, and will be supervising staff who are both fully at the centers (CRS) and some who are primarily working remotely with one day in the center per week (SRS).

Summary:
The Stability Resource Specialist (SRS) engages with a wide diversity of clients one-on-one to discuss emergent needs and partner with clients to work toward stability. The SRS assesses client eligibility for a variety of resources and services; prepares applications for financial assistance; and provides short-term navigation, support, and advocacy as requested. This position requires both office skills such as attention to detail, organization, precision, and interpersonal skills such as compassion, empathy, and the ability to remain calm with excellent customer service skills. The SRS must be comfortable working virtually with families/individuals experiencing active trauma, including, but not limited to, unemployment, mental illness, domestic violence, and homelessness.
Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
The ideal candidate will be self-motivated, resourceful, possess strong self-awareness and relationship-building skills, and have a passion for making an impact in the community.