Careers

SummaryEssential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Must be able to operate transit equipment, including wheelchair lifts and mobile devices
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies

Essential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies
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Essential Functions :
• Plan, organize, preventative maintenance repairs.
• Perform equipment inspection, service, and maintenance-schedules.
• Assist incoming vehicles to determine the nature of work required, determine work priorities, and coordinate work with other Hopelink staff.
• Record keeping for vehicle maintenance history (L drive and hard copy)
• Troubleshoot bus issues over the phone
• Discuss mechanical problems with mechanics and help troubleshoot repairs.
• Enforce safety rules and regulations.
• Communicates respectfully with people of all cultures, languages, ages, genders, gender preferences, races, physical abilities, ethnic backgrounds, and religions.
• Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.
• This position is a Service Critical Employee with specific attendance requirements

Essential Functions:
• Provides superior customer service to bus operators and passengers, in-person or via radio, telephone, fax or electronic communication.
• Ensures drivers check in on time for the correct work and vehicle assignment.
• Maintains radio contact with drivers and field supervisors; records trip information using automated dispatch system.
• Ensures pick-ups, drop-offs and ride time occur in a timely, safe, and efficient manner. Communicates changes to the driver and to the customer.
• Sets up subscription route schedules and maintains standing ride databases. Adds requests and adjusts schedules to accommodate trip request changes.
• Processes and schedules ride requests using scheduling software. Performs ride assignments based on using the most appropriate available vehicle.
• Troubleshoots scheduling and staffing issues
• Ensures the timely production of passenger manifests and answers driver requests for additional information or assistance.
• Prepares reports using Excel and Access.
• Contacts appropriate law enforcement, medical services, and supervisors in emergencies.
• Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.
• Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.
• Regular attendance and punctuality is essential to our business and to this position.
Other work as directed by Manager and/or General Manager..

Summary The Transit Supervisor oversees a team of 10 - 20 DART Bus Drivers in King County, a diverse staff serving diverse populations. The Field Service Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring. The ideal candidate brings customer service experience, a proficiency in MS Office and an ability to learn Hopelink scheduling software.

Summary:
Hopelink’s Financial Coach works directly with clients in our Financial Capability Program to assist them in choosing their own financial path forward while providing the tools, resources, and support necessary for them to reach their goals. Provides one-on-one financial coaching, delivers financial education classes and small group workshops, conducts outreach, develops referrals and knowledge of community resources, and tracks and maintains record of client progress and outcomes.
Exercises independent judgment in the performance of all essential functions of the job. Must be comfortable working with families/individuals experiencing active trauma, including, but not limited to, unemployment, mental illness, domestic violence, and homelessness. Bilingual and bicultural candidates are encouraged to apply. Passion for systemic financial change.

Summary The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.
The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

Summary The Client Transportation Coordinator partners in-person with medical facility staff and Medicaid clients to arrange for transportation to/from medical facilities for much needed medical care. This position is primarily stationed at the UW Medical Center. Coordinators determine what transportation services clients qualify for and work with our transportation partners to meet their needs.
There are some training and team collaboration opportunities at the Hopelink Customer Service Center in Bellevue and some cross training at other medical facilities in the area. Coordinators are provided with a bus pass to travel between work locations.
This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.
The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

SummaryThe Community Services Food Program Coordinator II provides administrative support to management and program staff and coordinates program activities designed to help participants gain stability with food and other necessary items. Maintains a detailed understanding of program functions, policies, and procedures; serves as key contact person for program contracts, reporting and data. This is a vital role to the food program to ensure tens of thousands of people have food on their tables all year round. Bilingual and Bicultural candidates are encouraged to apply!

Summary The Food Warehouse Manager maintains Hopelink’s central Food Warehouse inventory, including transfer of food among sites, suggested ordering of food and coordinates sorting parties with volunteers. This position provides management of Hopelink’s warehouse/food bank drivers. Lifts to 60 pounds throughout the workday; operates forklift, pallet jacks, and drives 24-foot box truck as needed.
The ideal candidate will have a passion for our mission and will bring an expertise in warehouse, inventory, systems and logistics, and ability/experience driving a 24’ box truck.

Summary:
The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all diverse visitors in a fast paced, often busy environment. Candidates who are bilingual in English and another language including Spanish, or Russian encouraged to apply. The Client resource Specialist does work virtually and onsite to provide excellent customer service to clients, donors, visitors and staff, and are critical to ensure smooth operation of the center. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crisis or trauma including substance abuse, mental health disorders, and/or homelessness. Hopelink has a strong commitment to equity, diversity and inclusion.

SummaryThe Food Bank Supervisor provides coordination of the food program at the Redmond Hopelink food bank center; provides guidance, direction, and supervision to volunteer staff. Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains food bank inventory and overall cleanliness of food bank. Performs client intake, determines client eligibility, and provides appropriate information and referral. The Food Bank Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants. Bilingual and Bicultural candidates are encouraged to apply!

Summary The full-cycle HR Recruiter provides the best possible customer experience for internal managers and new hires in the recruiting, hiring and onboarding processes for the Transportation Division of Hopelink. Ensures that every phase of the recruiting process is optimized and new hires are supported to achieve maximum hiring and retention success. Provides excellent service to our internal customers and welcomes new hires.

The ideal candidate will have experience recruiting for a variety of roles and have worked with a diverse candidate pool.

Characteristics critical to success in the position include: Collaboration, compassion, independent judgment, strong inter-personal skills, attention to detail, organizational skills and a commitment to customer service. This is a great opportunity for someone who loves to work with autonomy and drive their own work and is passionate about building positive working relationships with diverse groups at all levels. Ability to make community connections and to continuously build an applicant pipeline while hiring for recurring roles. Bilingual and bicultural candidates are encouraged to apply.

SummaryThe Food Bank Supervisor provides coordination of the food program at multiple Hopelink food bank centers; provides guidance, direction, and supervision to volunteer staff. Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains food bank inventory and overall cleanliness of food bank. Performs client intake, determines client eligibility, and provides appropriate information and referral. The Food Bank Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants. Bilingual and Bicultural candidates are encouraged to apply!

Summary:
Hopelink provides vital resources to people experiencing financial and food instability in our community. The Mobile Food Program Supervisor provides coordination of the food program for the mobile food programs; provides guidance, direction, and supervision to volunteer staff. Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains inventory and overall cleanliness of mobile food truck. Performs client intake, determines client eligibility, and provides appropriate information and referrals. The Mobile Food Program Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants. Drives box truck from warehouse to various locations around East King County for distribution of food. The ideal candidate will be resourceful, self-motivated, and possess an enterprising spirit and passion for making an impact in the local community. Bilingual/bicultural candidates are strongly encouraged to apply.

Summary:
The Facilities Program Coordinator II provides administrative support to the Facilities team staff and works closely with the Director of Facilities to help coordinate department activities to provide a safe and positive quality of experience to staff, clients and volunteers. Maintains a detailed understanding of department functions, policies and procedures. Manages web-based work order system; performs invoice reconciliation; creates and updates documents and spreadsheets; maintains documentation on all facilities; tracks and assists with outsourced custodial performance; completes special projects as needed. The ideal candidate will be self-motivated, resourceful, possess strong self-awareness and relationship-building skills, and have a passion for making an impact in the community.