Join our team - Helping People and Changing Lives! Enjoy a friendly work environment among highly capable co-workers, with the rewards of helping families in need! We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
Our Hopelink staff of over 300 are dedicated to our mission and supporting the people we serve. We offer great benefits.
Benefits for eligible employees: • Medical• Dental• Long Term Disability• Basic Life Insurance • 401(k)• Paid Vacation & Sick Leave• Paid Holidays • Flexible Shifts • Part Time & Wellness Program. Rewarding career opportunities and we'd love to hear from you!
Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial & energy assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.
Please view the job descriptions for a link on how to apply.
Hopelink is an equal opportunity employer committed to workforce diversity.
SummaryThis position is part of the Transportation Program Support team which provides high quality service to Hopelink’s Transportation Programs in the areas of: billing operations, analytics and reporting, process improvements, and contract compliance and regulations.
The Transportation Billing Analyst assures program consistency and accuracy. This position is responsible for contract compliance, data management and reporting and problem solving.
The Transportation Billing Analyst will use advanced functions in Excel and Access including writing queries and creating reports. This position requires excellent analytical skills, problem solving abilities, an eye for process improvement, as well as strong communication skills when providing internal and external customer service to support the Transportation teams. Requires advanced level knowledge of Excel and Access.
SummaryThe Food Program Manager is responsible for implementing Hopelink’s vision for its Food Program system, in conjunction with the Food Management Team.
The Food Program Manager is a key player in shaping and implementing Hopelink’s vision for food service and delivery in North and East King County by developing creative and sustainable methods of supply and delivery of healthy food, as well as implementing best practices for food support to our community. This position will also ensure consistency among our direct distribution sites, monitor progress toward well-defined goals, provide training and supervision of staff and volunteers, and oversee food purchases.
SummaryThis position provides staff support to the Snoqualmie Valley Transportation Coalition, including coordinating transportation initiatives and assisting with education and outreach in Snoqualmie Valley. The Mobility Coordinator advocates for those who need transportation, facilitates discussion, teaches, connects and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self motivated, and posses an enterprising spirit and passion for making an impact in the local community.
SummaryEssential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Must be able to operate transit equipment, including wheelchair lifts and mobile devices
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies
SummaryThe Patient Transportation Service Coordinator (PTSC) combines client reservation screening with direct interaction with our subcontracted service providers. This candidate will work directly with the public and will be stationed primarily at facilities contracting with Hopelink for on-site services. The candidate will also rotate through the Bellevue Transportation office. This position reports directly to the Scheduling Supervisor. This is a rotational role between Bellevue Hopelink Center, UW Seattle Medical Center and Harbor View
SummaryThe Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. The Customer Service Representative accurately configures account information in the database and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.
