Careers

If you have issues applying to this position please contact me directly at ashah@hopelink.org.

Hopelink has immediate openings for DART driver throughout King County at our Kent and Kirkland, WA location. This position will operate days, evenings and weekends on a fixed route with a flexible service area.

Get paid while you train for a new career in driving!

As a subcontractor working with King County Metro, Hopelink will pay your wages and training onsite in preparation for your CDL Class C with passenger endorsement license. Applicants with CDL A/B/C passenger endorsements are encouraged to apply!

If you have issues applying to this position please contact me directly at ashah@hopelink.org.

Summary: The Scheduler II position is an advanced technical position that reports directly to the Fulfillment Supervisor. The Scheduler II receives and assigns future and same day service requests, provides superior customer service, and works proactively with service partners to ensure that transportation occurs in a timely, safe, and efficient manner. The Scheduler II position also works with area school districts arranging transportation for homeless and special education school children. A successful candidate will be able to multi-task and be able to prioritize effectively. The Scheduler II also serves as a resource to other Transportation staff when needed.

Summary: The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. The Customer Service Representative accurately configures account information in the database and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.

Summary: The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. The Customer Service Representative accurately configures account information in the database, and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.

Summary:
The Part-Time Food Bank Supervisor provides coordination of the food program at various Hopelink centers; provides guidance, direction, and supervision to volunteer staff. Assists Food Team members as needed with weekly ordering of fresh and non-perishable food from multiple sources, maintains food bank inventory and overall cleanliness of food bank. Performs client intake, determines client eligibility, and provides appropriate information and referral. The Food Bank Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants.

Summary: The Trainer provides safety and route training to Direct Operations drivers. The Trainer performs all regular training functions to prepare an individual for the driver position and provides leadership, guidance and training to drivers with various levels of experience (including drivers with a CDL and drivers without a CDL) with an emphasis on safety and customer service.
The ideal candidate will have experience with training or adult learning and is committed to working on a team in a mission driven environment ensuring a safe and positive experience for all Hopelink passengers. A valid Washington State Class C CDL with passenger endorsement is preferred not required.
Direct operations is a 365-day-a-year operation and this position may be asked to work any shift, including early mornings, nights, and weekends to maintain service levels and provide driver training.

Summary: Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) supporting the coordination of special needs transportation through cross-sector collaborations to improve transportation services and (2) providing travel education and resources to build awareness of existing transportation options. We work to make it easier for all people to get around King County through innovative, collaborative problem solving.

The position provides staff support to King County Mobility Coalition on behalf of Hopelink. The Mobility Program Supervisor is responsible for coalition communications, meeting facilitation, community relationship building, coalition recruitment, coalition engagement and marketing, and project management.

The Mobility Program Supervisor advocates for those who need transportation, facilitates discussion, teaches, connects, and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self motivated, and posses an enterprising spirit and passion for making an impact in the local community.

SummaryAn experienced leader with demonstrated success in designing, developing, coordinating and implementing training programs for staff and managers. Ideal candidate has experience with various training methods, including coaching and e-learning, and understands adult learning styles. Strong planning and project management skills and ability to apply these skills in effective working partnerships across organizational lines. Demonstrated record of aligning learning strategies to business strategy and realizing measurable business impact. Strong interpersonal communication skills, including facilitation skills, with a demonstrated ability to effectively build collaborative relationships. Dedicated to quality, integration and creative partnerships internally and externally. Committed to becoming a subject matter expert on diversity, equity, inclusion and trauma.

SummaryThe Facilities Manager oversees and manages all Hopelink building maintenance and repair and procurement of property and supplies, under the supervision, direction and oversight of the Director of Facilities. Acts as project manager of tenant improvements and general construction; manages contract compliance of all services related to building maintenance, oversees Maintenance Technicians and performs hands-on work at the properties when needed.

Summary: The Off-Site Transportation Coordinator (OTC) combines client reservation screening with direct interaction with our subcontracted service providers. The OTC will work directly with the public and will be stationed primarily at facilities contracting with Hopelink for on-site services. The OTC position will also rotate through the Bellevue Transportation office. This position reports directly to the Operational Manager. This is a rotational role between Bellevue Hopelink Center, Seattle Children’s Hospital, UW Seattle Medical Center and Harbor View.

If you have issues applying to this position please contact me directly at ashah@hopelink.org.

Summary: The (ON DEMAND) Shuttle Van Driver provides safe, courteous and on-time transportation to customers in vans, minibuses or small buses, adhering to traffic regulations and maintaining schedules/routes. The driver communicates respectfully while providing excellent customer service to passengers. The Shuttle Van Driver must meet these qualifications: • Be at least 21 years old at the time you apply • Hold a valid Washington driver’s license, have a minimum of two years of experience providing customer service to the general public • Have an acceptable good standing driving record at the time of offer • Have reliable transportation to work • Be able to speak and write in English • Have an acceptable work history and employment reference and good driver's record Be available for early morning and late afternoon shifts.

SummaryThe DART Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, resolves on-the-road problems or refers problems to others for resolution. Works closely with other dispatchers in a team environment. The ideal candidate brings customer service experience, a proficiency in MS Office and an ability to learn Hopelink scheduling software.

Summary:
The Eligibility and Resource Specialist (ERS) meets with a high volume of clients one-on-one or over the phone, determines client eligibility, and enrolls clients to receive Energy Assistance grants. ERS staff are responsible for entering data accurately and efficiently into our Client Track database. They provide excellent customer service to all who walk through the door and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and de-escalate issues when necessary. ERS staff must be comfortable working with families and individuals that may be in crisis and/or suffer from mental illness.
This position is a short-term seasonal position, lasting approximately 4-6 months. Candidates must be available to work September 3rd – December 20th.

Summary:
The Eligibility and Resource Specialist (ERS) meets with a high volume of clients one-on-one or over the phone, determines client eligibility, and enrolls clients to receive Energy Assistance grants. ERS staff are responsible for entering data accurately and efficiently into our Client Track database. They provide excellent customer service to all who walk through the door and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and de-escalate issues when necessary. ERS staff must be comfortable working with families and individuals that may be in crisis and/or suffer from mental illness.
This position is a short-term seasonal position, lasting approximately 4-6 months. Candidates must be available to work September 3rd – December 20th.

Summary: The Facilities Maintenance Assistant provides general maintenance and clean-up services at Hopelink’s facilities. Exterior upkeep of Hopelink properties is priority. The Facilities Maintenance Assistant will also assist with minor maintenance requests or issues and work with outside business partners including vendors and other personnel serving the properties as needed. This position reports to the Facilities Manager and interacts with Hopelink employees, clients, residents, tenants, and guests in a professional manner with the highest level of customer service and a positive, will-do attitude. The Facilities Maintenance Assistant is customer service-oriented and committed to providing customers and tenants with exceptionally well-kept premises and a great experience.

Summary:
The Eligibility and Resource Specialist (ERS) meets with a high volume of clients one-on-one or over the phone, determines client eligibility, and enrolls clients to receive Energy Assistance grants. ERS staff are responsible for entering data accurately and efficiently into our Client Track database. They provide excellent customer service to all who walk through the door and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and de-escalate issues when necessary. ERS staff must be comfortable working with families and individuals that may be in crisis and/or suffer from mental illness.
This position is a short-term seasonal position, lasting approximately 4-6 months. Candidates must be available to work September 3rd – December 20th.

SummaryThe HR Recruiter provides the best possible customer experience for internal managers and new hires in the recruiting, hiring and onboarding processes for the Transportation Division of Hopelink. Ensures that every phase of the recruiting and new hire first day onboarding processes are optimized and new hires are supported to achieve maximum hiring and retention success. Provides excellent service to our internal customers and creates a welcoming environment for new hires.
The ideal candidate will have experience recruiting for a variety of roles and have worked with a diverse candidate pool.
Characteristics critical to success in the position include: Collaboration, compassion, independent judgment, strong inter-personal skills, organizational skills and a commitment to customer service. Must have an ability to build positive working relationships with diverse groups at all levels. Ability to make community connections and to continuously build an applicant pipeline while hiring for recurring roles.

SummaryThe Mobile Food Program Supervisor provides coordination of the food program for the mobile food programs; provides guidance, direction, and supervision to volunteer staff. Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains inventory and overall cleanliness of mobile food truck. Performs client intake, determines client eligibility, and provides appropriate information and referrals. The Mobile Food Program Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants. Drives box truck from warehouse to various locations around East King County for distribution of food.
The ideal candidate will bring a desire to work in community neighborhoods with low-income families, volunteer coordination skills, and 2 or more years of experience driving a box truck.

Summary: Hopelink is the largest nonprofit in the area, serving homeless and low-income families since 1971. Hopelink programs focus on helping individuals to achieve stability and gain the skills needed to exit poverty for good.
The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community.
The Customer Service Representative accurately configures account information in the database and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.

SummaryHopelink’s Senior Development Officer, Major Gifts position is focused on providing personal, donor-centered attention to Hopelink’s dedicated, established base of major donors. The Senior Development Officer, Major Gifts will create and manage strategies with a portfolio of 100-125 major donors and donor prospects to increase giving to Hopelink. Provides a high level of donor cultivation, solicitation, and stewardship, engaging in face-to-face stewardship, cultivation, and solicitation of a donor portfolio. The position requires respect for donor confidentiality, flexibility, and the ability to prioritize changing needs.

Summary:
The Part-Time Food Bank Supervisor provides coordination of the food program at various Hopelink centers; provides guidance, direction, and supervision to volunteer staff. Assists Food Team members as needed with weekly ordering of fresh and non-perishable food from multiple sources, maintains food bank inventory and overall cleanliness of food bank. Performs client intake, determines client eligibility, and provides appropriate information and referral. The Food Bank Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants.