Join our team - Helping People and Changing Lives! Enjoy a friendly work environment among highly capable co-workers with the rewards of helping families in need! We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when a diversity of people, beliefs and values are included. Hopelink offers internal career opportunities, professional development, leadership development, and career path coaching.
Our Hopelink staff of over 300 are dedicated to our mission and supporting the people we serve. We offer great benefits.
Benefits for eligible employees: • Medical• Dental• Long Term Disability• Basic Life Insurance • 401(k)• Paid Vacation & Sick Leave• Paid Holidays • Part Time & Wellness Program. Rewarding career opportunities and we'd love to hear from you!
Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial & energy assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.
Please view the job descriptions for a link on how to apply.
Hopelink is an equal opportunity employer committed to workforce diversity.
On November 30, 2021, all Hopelink employees will be required to be fully vaccinated against COVID-19. Upon hire, you will be required to submit proof of vaccination. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation in accordance with applicable laws. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. Hopelink is committed to providing the best possible service to all of our clients in a safe environment.
Summary Work that has Purpose! Not just driving a bus, this CDL Driver / Driver Trainee position provides transportation to the general public while furthering the Hopelink mission. Excellent benefits and working environment, and PAID TRAINING! Multiple fixed routes available within a flexible service area
SummaryWork with a purpose! This Non-CDL Shuttle Driver Position provides safe courteous transportation to the general public while furthering the Hopelink mission. This position has multiple fixed routes and offers excellent benefits.
SummaryThe Transit Driver Supervisor oversees a team of 10-15 DART Bus Drivers in King County, a diverse staff serving diverse populations. The Transit Driver Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring
Summary:
Do you love to support your community? Hopelink’s buses serve the general public transportation needs and our Commercial Fleet Detailers ensure that our passengers ride in style. Be a part of this amazing team that has excellent benefits, fantastic schedules, and a wonderful work environment.
Summary:
Hopelink provides vital resources to people experiencing financial and housing instability in our community. The Entry Level-Case Manager provides assessment, advocacy, referrals, and other support services to low-income families in shelter, transitional, non-time limited housing programs as well as community-based settings. The primary goal is to help families through their own resilience to make positive life changes and substantial progress towards self-sufficiency, with a focus on increasing income & obtaining and maintaining permanent housing. Currently the team is rotating days in office with client meetings taking place remotely, however some socially distant meetings take place face to face typically outdoors.
The ideal candidate will be flexible, compassionate, excited to learn, and is a team player who works well in a collaborative team environment alongside community partners. A combination of on-site and remote options is available for this role after training period is complete and job proficiency is demonstrated.
The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.
The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.
Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
Summary Hopelink the DART Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, resolves on-the-road problems or refers problems to others for resolution. Works closely with other dispatchers in a team environment. The ideal candidate brings customer service experience, a proficiency in MS Office and an ability to learn Hopelink scheduling software.
Summary
Hopelink provides food assistance to mitigate hunger and support basic food security for low-income households in North and East King County. Hopelink aspires to be a leader in addressing issues of hunger by providing direct and impactful food services for members of our community who need food assistance, as well as by collaborating with other food providers in our service area to ensure the best possible benefit to clients and the communities we serve.
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The Food Program Supervisor – Float provides support and staffing coverage to Hopelink’s food program. While providing coverage for a food market, duties could include: guiding, directing, and supervising volunteer staff; ordering of fresh and non-perishable food from multiple sources; maintaining food market inventory and overall cleanliness of food bank; as well as determining client eligibility, and providing appropriate information and referral. The Food Program Supervisor – Float provides leadership for the volunteer staff and sets the tone for culturally competent and client-focused customer service for all food bank guests. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
Summary of the role::
The Transportation Specialist provides administrative support to the Direct Operations team, a program contracted with King County Metro. This position maintains a detailed understanding of program functions, policies, and procedures and serves as key contact for Direct Operations programs.
Characteristics critical to success in the position include professionalism and confidentiality and possesses a proactive attitude with a willingness to expand one’s scope of knowledge, skills, and abilities. The ideal candidate will have a keen attention to detail and the ability to systematically manage multiple processes, prioritize tasks, and adjust to shifting priorities. Hybrid schedule opportunities with some remote work from home and some in-person work required.
Summary of the role::
During this exciting period of growth, Hopelink seeks a Digital Content Producer who’ll play a vital role in supporting agency communications initiatives through the management of Hopelink’s digital presence social media strategy, email marketing, and cross-platform content production. Under the supervision of the Creative Director and working closely with the Marketing Manager, this role will execute owned, paid, and earned digital content campaigns across Instagram, Facebook, Twitter, LinkedIn, and YouTube while driving engagement on each channel. The Digital Content Producer should be a skilled social media strategist who’s able to flexibly adapt voice for different audiences and whip up clear, compelling, and tactical copy.
The Digital Content Producer will also oversee the email marketing lifecycle for various Hopelink audiences. They will ensure email accuracy, accessibility, cross-platform link tracking and optimization of Hopelink marketing emails for deliverability.
This is a fantastic opportunity for an experienced storyteller who’s attuned to social trends, visual communication, social justice, and the intersection of the three. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
Summary
The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors in a fast paced, often busy environment. Works in conjunction with another staff person during higher volume hours. They provide excellent customer service to clients, donors, visitors, and staff, and are critical to ensure smooth operation of the center. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.
SummaryThe Service Manager supervises the DART Road Supervisor team and provides leadership, support and oversight of all DART Driver personnel functions including: performance management, employee relations, troubleshooting/problem solving, ongoing monitoring of Drivers in the field, Driver scheduling, and recruiting, interviewing and hiring efforts.
The Service Manager supports a culture of collaborative problem solving, on-going process improvements, emphasizing a focus on safety and outstanding customer service for all DART passengers.
Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
Summary
The Facilities Maintenance Technician II performs skilled preventive and general maintenance and equipment repair work on Hopelink’s numerous multi-family residential, service and transportation centers. The Facilities Maintenance Technician II works on a team on a wide variety of projects and travels in a company truck during work hours across East King County and Shoreline.
This position works alongside the Facilities team in creating a welcoming environment for Hopelink participants, staff, customers, and tenants by providing exceptionally well-kept premises and a great residential experience.
The ideal candidate will be very organized, able to multi-task, and have excellent written and verbal customer service skills, works well with a team, and is excited to grow their career with Hopelink. Excellent benefits, great team environment, training, work vehicle, and work cell phone included. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
Summary
The Facilities Maintenance Technician III performs journey-level building preventive and general maintenance and equipment repair work on Hopelink’s numerous multi-family residential, service and transportation centers. The Facilities Maintenance Technician II works on a team on a wide variety of projects and travels in a company truck during work hours across East King County and Shoreline.
This position works alongside the Facilities team in creating a welcoming environment for Hopelink participants, staff, customers, and tenants by providing exceptionally well-kept premises and a great residential experience.
The ideal candidate will be very organized, able to multi-task, able to function independently in all areas, have excellent written and verbal customer service skills, works well with a team, and is excited to grow their career with Hopelink. Excellent benefits, great team environment, training, work vehicle, and work cell phone included. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
Summary:
The Eligibility Resource Specialist speaks with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive programs including Energy Assistance grants and water assistance Services. Help people eat and pay their energy bills and stay warm, staff are responsible for entering data accurately and efficiently into our internal database and managing client documentation in an organized and confidential manner. They provide excellent customer service to all and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. Staff must be comfortable working with families and individuals that may be in crisis, suffer from mental illness, and/or are experiencing homelessness. This position offers paid training!
This position is hired as regular and full-time, with optional summers off* based on personal preference and schedule needs. A combination of on-site and remote options is available for this role after training period is complete and job proficiency is demonstrated. This position offers paid training! Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
Summary:
The Community Resource Specialist speaks with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive programs including Energy Assistance grants and Food Bank Services. Help people eat and pay their energy bills and stay warm, staff are responsible for entering data accurately and efficiently into our internal database and managing client documentation in an organized and confidential manner. They provide excellent customer service to all and respond promptly to phone and e-mail inquiries. The Community Services Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. Staff must be comfortable working with families and individuals that may be in crisis, suffer from mental illness, and/or are experiencing homelessness. This position offers paid training! Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
Summary:
The Hopelink's Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of specialized transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative collaborative problem solving and solutions.
This position manages Mobility Management's volunteer transportation programming, including the administration of the Community Van program in contract with King County Metro. The Program Manager is responsible for overseeing the coordination of our Community Van activities, including outreach and education, volunteer recruitment and training, and trip scheduling, as well as supporting volunteer transportation coalition building. The Program Manager advocates for those who need transportation, facilitates discussion, teaches, connects, and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self-motivated, and possess an enterprising spirit and passion for making an impact in the local community. This position offers paid training! Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
SummaryWelcome to Hopelink! Come work for a mission and help end poverty.
You are invited to submit an application for future Hopelink career opportunities. Our recruiting team will review your application and contact you when a related position comes available.
Please indicate what type of position you are seeking and which Hopelink location is the best match for you. Our service centers are located in Redmond, Bellevue, Kirkland, Shoreline and Carnation. DART Transportation is located in Kent, WA.
We are often hiring for a variety of positions at Hopelink!
• Community Services – Housing & Case Management, Food Assistance, Energy & Financial Assistance, Financial Resiliency, Adult Education and Employment Services
• Transportation – DART direct operations (drivers), Mobility Management, and our Non-Emergency Medical Transportation Call Center
• Administrative teams – Finance, Facilities, I.T., Organizational Excellence, Human Resources, Communications, and Development (Fundraising)
