Careers

Summary The Hopelink CDL Driver / Driver Trainee, position provides safe courteous transportation to the general public. Follows traffic laws and regulations. Communicates effectively with customers regarding fares, transfers and schedules. Successfully complete verbal and written reports. Completes pre and post trip inspections. Maintain punctuality and attendance according to assigned shift
This position will operate days, evenings, and weekends on a fixed route with a flexible service area.

Summary Non-CDL Shuttle Driver Position provides safe courteous transportation to the general public. This position will operate days, evenings, and weekends on a fixed route with a flexible service area.

Summary:
Hopelink’s Development Officer, Major Gifts position is focused on providing personal, donor-centered attention to Hopelink’s dedicated, established base of major donors. The Development Officer will engage in face-to-face stewardship, cultivation, and solicitation of donors up to the $10,000 level. Hopelink’s dynamic development team is focused on providing donor-centered stewardship to a donor base of more than 17,000. The ideal candidate will be self-motivated, experienced in fundraising and will take a creative innovative approach to donor engagement. Works under the direction of the Development Director, Giving. This position offers paid training! Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary:
Hopelink provides vital resources to people experiencing financial and housing instability in our community. The Case Manager provides assessment, advocacy, referrals, and other support services to low-income families in shelter, transitional, non-time limited housing programs as well as community-based settings. Candidates who are bilingual in English/Amharic, or Spanish and lived experience with Latinx communities encouraged to apply. The primary goal is to help families through their own resilience to make positive life changes and substantial progress towards self-sufficiency, with a focus on increasing income & obtaining and maintaining permanent housing. Currently the team is rotating days in office with client meetings taking place remotely, however some socially distant meetings take place face to face typically outdoors.
The ideal candidate will be flexible, compassionate, excited to learn, and is a team player who works well in a collaborative team environment alongside community partners. A combination of on-site and remote options is available for this role after training period is complete and job proficiency is demonstrated.

This position offers paid training! Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary Hopelink the DART Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, resolves on-the-road problems or refers problems to others for resolution. Works closely with other dispatchers in a team environment. The ideal candidate brings customer service experience, a proficiency in MS Office and an ability to learn Hopelink scheduling software.

Summary
The Training & Support Specialist is responsible for developing and implementing training for the Hopelink Community Services Platform client database (CSP) to achieve a high-quality user onboarding experience. This role will support user introduction and training for the CSP and will require collaboration with staff members of varying levels from a variety of teams and programs. The position will require a deep understanding of the operations of Community Services in order to maximize the efficiency and accuracy of data collection with the business unit.
The ideal candidate will be an experienced database end user who has demonstrated customer-facing expertise, has a passion for training, and is tech-savvy.

SummaryThe NEMT Dispatcher position is an advanced technical position that reports directly to the Scheduling Supervisor. The NEMT Dispatcher receives and assigns future and same day service requests, provides superior customer service, and works proactively with service partners to ensure that transportation occurs in a timely, safe, and efficient manner. A successful candidate will be able to multi-task and be able to prioritize effectively. The NEMT Dispatcher also serves as a resource to other Transportation staff when needed.

SummaryThe Service Manager supervises the DART Road Supervisor team and provides leadership, support and oversight of all DART Driver personnel functions including: performance management, employee relations, troubleshooting/problem solving, ongoing monitoring of Drivers in the field, Driver scheduling, and recruiting, interviewing and hiring efforts.

The Service Manager supports a culture of collaborative problem solving, on-going process improvements, emphasizing a focus on safety and outstanding customer service for all DART passengers.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary
The Maintenance Technician II performs skilled preventive and general maintenance and equipment repair work on Hopelink’s numerous multi-family residential, service and transportation centers. The Maintenance Technician II works on a team on a wide variety of projects and travels in a company truck during work hours across East King County and Shoreline.
This position works alongside the Facilities team in creating a welcoming environment for Hopelink participants, staff, customers, and tenants by providing exceptionally well-kept premises and a great residential experience.
The ideal candidate has excellent customer services skills, general trade skills, is organized, able to multi-task a wide variety of projects, works well with a team, and is excited to grow their career with Hopelink. Excellent benefits, great team environment, training, work vehicle, and work cell phone included.

Summary
Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of special needs transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem solving.

The position provides staff support to key mobility management projects and initiatives and mobility coalitions as well as assists in the education and outreach of transportation resources. The Mobility Coordinator advocates for those who need transportation, facilitates discussion, teaches, connects, and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self-motivated, and possess an enterprising spirit and passion for making an impact in the local community.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary:
The Eligibility Resource Specialist speaks with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive programs including Energy Assistance grants and water assistance Services. Help people eat and pay their energy bills and stay warm, staff are responsible for entering data accurately and efficiently into our internal database and managing client documentation in an organized and confidential manner. They provide excellent customer service to all and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. Staff must be comfortable working with families and individuals that may be in crisis, suffer from mental illness, and/or are experiencing homelessness. This position offers paid training!
This position is hired as regular and full-time, with optional summers off* based on personal preference and schedule needs. A combination of on-site and remote options is available for this role after training period is complete and job proficiency is demonstrated.This position offers paid training! Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary:
The Community Resource Specialist speaks with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive programs including Energy Assistance grants and Food Bank Services. Help people eat and pay their energy bills and stay warm, staff are responsible for entering data accurately and efficiently into our internal database and managing client documentation in an organized and confidential manner. They provide excellent customer service to all and respond promptly to phone and e-mail inquiries. The Community Services Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. Staff must be comfortable working with families and individuals that may be in crisis, suffer from mental illness, and/or are experiencing homelessness. This position offers paid training! Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

Summary
The Development Director, Giving, reports to the Vice President of Development and is responsible for the strategic execution and day – to– day management of Hopelink's annual fundraising programs, including major and annual giving from individuals; community groups; private foundation grants; corporate giving; and in-kind giving. As part of the leadership team, the Director of Development, Giving contributes to the development, improvement, and implementation of strategies, systems, and practices that support the agency's mission. Direct reports include: Sr. Manager, Individual Giving, Sr. Grant Writer, Corporate Relations Officer, Community Engagement Specialist.
 
In collaboration with the Vice President of Development creates, oversees and manages a coordinated matrix of communication and solicitation strategies focused on sustaining and growing Hopelink’s annual support. The successful candidate will oversee the entire development cycle and manage staff responsible for gift acquisition, upgrade and renewal processes and mentor the team with a particular focus on the creation of strategies for recruitment, retention and acquisition of donors along the entire giving spectrum.   
  
The Director will also partner with Vice President to implement a comprehensive racial equity and diversity strategy intended to build sound messaging and communications geared towards ensuring equity within philanthropy is amplified. This commitment will include reviewing and revising our current messaging, while also identifying key marketing/outreach strategies that will better inform all staff, donors, volunteers and the overall community.  
 
Hopelink Development staff work in an entirely hybrid model. All staff person’s schedules are based on both flexibility, and the requirement to meet the needs of the department and overall agency. Leadership, and All Staff meetings will take place in-person, all other meetings are subject to the discretion of your manager.
Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.