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Join our team - Helping People and Changing Lives! Enjoy a friendly work environment among highly capable co-workers, with the rewards of helping families in need! We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Our Hopelink staff of 295 are dedicated to our mission and supporting the people we serve; we offer great benefits, rewarding career opportunities and we'd love to hear from you!
Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.
Please view the job descriptions for a link on how to apply.
Hopelink is an equal opportunity employer committed to workforce diversity.
Hopelink has immediate openings for DART Community and Shuttle drivers throughout King County at our Kent and Kirkland, WA location. This position will operate days, evenings and weekends on a fixed route with a flexible service area.
Get paid while you train for a new career in driving!
As a subcontractor working with King County Metro, Hopelink will pay your wages and training onsite in preparation for your CDL Class C with passenger endorsement license. Applicants with CDL A/B/C passenger endorsements are encouraged to apply!
To be eligible, you must be...
Summary: The DART Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, resolves on-the-road problems or refers problems to others for resolution. Works closely with other dispatchers in a small team environment.
The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community.
The Customer Service Representative accurately configures account information in the database, and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.
Summary: The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk, and is responsible for warmly greeting and welcoming all visitors in a fast paced, often busy environment. They provide excellent customer service to clients, donors, visitors and staff, and are critical to ensure smooth operation of the center. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.
Summary: The Operations Manager helps set the vision, direction, and culture of Hopelink’s Transportation Brokerage team. Maintains singular focus on improving the customer experience, manages individual and team performance and goals, and directs the team to successful performance of contractual service requirements. The Operations Manager serves as leader and point of contact for escalated contact resolutions and actively contributes to the Division’s leadership team. The Operations Manager is a critical role; providing independent problem solving and a sense of ownership for the success of the team. The ideal candidate will have excellent leadership skills, supervisory experience, and an accountability mindset towards inspiring staff and achieving team goals.
Summary: The Regulatory Compliance Manager is responsible for ensuring Hopelink’s compliance with regulations, standards, and contractual requirements affecting its several Transportation departments. Duties include identifying the risk and legal exposures facing the Transportation Business Unit, evaluating and implementing appropriate compliance options and collaborating with internal/external stakeholders to create policies, plans, procedures and training curriculum to ensure regulatory and contractual compliance. The ideal candidate approaches regulatory and contract compliance with a problem solving mindset and takes ownership of the processes. This candidate will come with a background in regulatory and contractual compliance in transportation, nonprofit, healthcare, or related field.
Summary: The Partner Relations Contract Specialist works with the Hopelink Transportation Brokerage service partners (transportation contractors) as a liaison and compliance monitor. On-boards and trains new service partners which result in the safe, reliable, cost effective transportation of clients. This position is responsible for monitoring the service or our contracted service providers’ performance. Ideal candidates will be firm and consistent to ensure service partners successfully meet the requirements of agency contracts in a collaborative, team-oriented approach.
Summary: The Process and Systems Functional Analyst provides workflow systems expertise. This is a project management and process improvement role. This role analyzes functional processes and facilitates process improvements in the Transportation Brokerage program, in partnership with the other functional units, such as Partner Relations, IT, Customer Service Center, and Service Delivery. Work alongside a team of dedicated coworkers who are passionate about Hopelink’s mission to promote self-sufficiency for all members of our community.
The Process and Systems Functional Analyst reviews current processes within the Brokerage, then facilitates, and helps implement more efficient workflow processes with the ultimate goal of providing the best service possible to our clients.
Characteristics critical to success in the position include: Intense organizational skills, the ability to effectively facilitate meetings, and ability to work collaboratively with business units owners with little resources.
Summary: Hopelink’s Development Officer, Major Gifts position is focused on providing personal, donor-centered attention to Hopelink’s dedicated, established base of major donors. The Development Officer will engage in face-to-face stewardship, cultivation, and solicitation of donors up to the $10,000 level. Hopelink’s dynamic development team is focused on providing donor-centered stewardship to a donor base of more than 17,000. The ideal candidate will be self motivated, experienced in fundraising, and will take a creative/innovative approach to donor engagement. Works under the direction of the Development Manager- Individual, Major and Planned Giving.
Summary: The transportation technology team at Hopelink has overall responsibility for applications used by the transportation department including: Customer Service Center Brokerage (Call Center), Direct Operations (DART), and Mobility Management. The Sr. Manager of Transportation Technology will be responsible for leading the team towards: 1. Application Service Level Uptime 2. Training and training materials 3. Regular updates and communication 4. Application support 5. Contract, grant, and operations reporting 6. User accounts and security 7. Systems and Operations analysis