Join our team - Helping People and Changing Lives! Enjoy a friendly work environment among highly capable co-workers, with the rewards of helping families in need! We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
Our Hopelink staff of over 300 are dedicated to our mission and supporting the people we serve. We offer great benefits.
Benefits for eligible employees: • Medical• Dental• Long Term Disability• Basic Life Insurance • 401(k)• Paid Vacation & Sick Leave• Paid Holidays • Flexible Shifts • Part Time & Wellness Program. Rewarding career opportunities and we'd love to hear from you!
Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial & energy assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.
Please view the job descriptions for a link on how to apply.
Hopelink is an equal opportunity employer committed to workforce diversity.
Summary:
The Eligibility and Resource Specialist (ERS) speaks with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive Energy Assistance grants. ERS staff are responsible for entering data accurately and efficiently into our internal database. They provide excellent customer service to all and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. ERS must be comfortable working with families and individuals that may be in crisis and/or suffer from mental illness. This position is a time-limited seasonal position, lasting approximately 5-7 months depending on workload needs. Candidates must be available to work from Mid-September to the end of 2020 at minimum. Hopelink has strong commitment to equity, diversity and inclusion.
Summary:
The Employment Specialist does community outreach and employment coaching directly with clients. Bilingual applicants encouraged to apply. Additionally, this position provides direct services to low-income multilingual individuals receiving public housing and/or a Section-8 housing subsidy by helping job seekers identify, work toward, and reach their employment goals. Services include individualized coaching, advanced job search strategies, career pathing, resume guidance, interviewing practice, and non-technical skills development. This position will try to grow the participants through conducting community outreach and direct services at public housing sites. In addition to Hopelink locations in north and east King County, working collaboratively with employees across the partnership to ensure effective support for their clients. This is not a Human Resources position. The positions requiring annual funding renewal for up to four years; contract renewals done yearly. Candidates with diverse backgrounds and/or multi-language skills are encouraged to apply. Hopelink has strong commitment to equity, diversity and inclusion.
SummaryEssential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Must be able to operate transit equipment, including wheelchair lifts and mobile devices
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies
SummaryThe Stability Resource Specialist (SRS) engages with a wide diversity of clients one-on-one to discuss emergent needs and partner with clients to work toward stability. The SRS assesses client eligibility for a variety of resources and services; prepares applications for financial assistance; and provides short-term navigation, support, and advocacy as requested. This position requires both office skills such as attention to detail, organization, precision, and interpersonal skills such as compassion, empathy, and the ability to remain calm in tense or difficult situations. The SRS must be comfortable working with families/individuals experiencing active trauma, including, but not limited to, unemployment, mental illness, domestic violence, and homelessness.
SummaryThe Customer Service Coordinator will be responsible for daily task while assuring CSC meets contractual requirements under Hopelink’s contract with the Health Care Authority (HCA) for medical transportation. In addition, to all the Reservation Functions performed by the Customer Service Representative (CSR) the Customer Service Coordinator will also be responsible for side-by-side training of any CSRs, first escalation level for CSRs, and assisting Customer Service Supervisors in monitoring phone service levels. Moreover, the Customer Service Coordinator has excellent leadership skills and provides independent problem solving, coaching to skill and an accountability mindset towards achieving team goals.
Summary:
The Eligibility and Resource Specialist (ERS) speaks with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive Energy Assistance grants. ERS staff are responsible for entering data accurately and efficiently into our internal database. They provide excellent customer service to all and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. ERS must be comfortable working with families and individuals that may be in crisis and/or suffer from mental illness. This position is a time-limited seasonal position, lasting approximately 5-7 months depending on workload needs. Candidates must be available to work from Mid-September to the end of 2020 at minimum. Hopelink has strong commitment to equity, diversity and inclusion.
