Join our team - Helping People and Changing Lives! Enjoy a friendly work environment among highly capable co-workers, with the rewards of helping families in need! We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
Our Hopelink staff of 300 are dedicated to our mission and supporting the people we serve. We offer great benefits.
Benefits for eligible employees: • Medical• Dental• Long Term Disability• Basic Life Insurance • 401(k)• Paid Vacation & Sick Leave• Paid Holidays • Flexible Shifts • Wellness Program. Rewarding career opportunities and we'd love to hear from you!
Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.
Please view the job descriptions for a link on how to apply.
Hopelink is an equal opportunity employer committed to workforce diversity.
Hopelink has immediate openings for DART Community and Shuttle drivers throughout King County at our Kent and Kirkland, WA location. This position will operate days, evenings and weekends on a fixed route with a flexible service area.
Get paid while you train for a new career in driving!
As a subcontractor working with King County Metro, Hopelink will pay your wages and training onsite in preparation for your CDL Class C with passenger endorsement license. Applicants with CDL A/B/C passenger endorsements are encouraged to apply!
To be eligible, you must be...
Summary: The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors in a fast paced, often busy environment. They provide excellent customer service to clients, donors, visitors and staff, and are critical to ensure smooth operation of the center. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary.
Summary: Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of special needs transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem solving.
This position oversees the ongoing development, implementation and coordination of Mobility Management’s transportation education and outreach programs. The Program Manager advocates for those who need transportation, facilitates discussion, teaches, connects, and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self motivated, and posses an enterprising spirit and passion for making an impact in the local community.
Summary: The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community.
The Customer Service Representative accurately configures account information in the database, and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.
Summary: The HR Recruiter provides the best possible customer experience for internal managers and new hires in the recruiting, hiring, and onboarding processes for the Transportation Division of Hopelink. Ensures that every phase of the recruiting process is optimized and new hires are supported to achieve maximum hiring and retention success. Provides excellent service to our internal customers (staff) who need HR information and support. Contributes to Human Resources Department activities and processes.
The ideal candidate will have experience recruiting for a variety of roles and has worked with a diverse candidate pool.
Characteristics critical to success in the position include: Collaboration, compassion, independent judgment, strong inter-personal skills, and a commitment to customer service. Must have an ability to build positive working relationships with diverse groups at all levels. Ability to make community connections and to continuously build an applicant pipeline while hiring for recurring roles.
Summary: The Seattle Off-Site Hospital Transportation Coordinator (OTC) works with Seattle’s largest hospitals onsite. The OTC manages reservations and screening online and over the phone and has direct interaction with Hopelink’s subcontracted service providers. The OTC will work directly with the public and will be stationed primarily at facilities contracting with Hopelink for on-site services. The OTC position will also rotate through the Bellevue Transportation office.
Candidates with experience in medical offices, hospitals, patient intake, healthcare insurance or patient care are encouraged to apply!
Hopelink is the largest nonprofit in the area, serving homeless and low-income families since 1971. Hopelink programs focus on helping individuals to achieve stability and gain the skills needed to exit poverty for good.
Summary: Under the direction of the Operations Manager in the Transportation Brokerage, the Customer Service Center Supervisor will be responsible for the hiring, scheduling, and supervision of Customer Service Representatives. The Customer Service Supervisor team is responsible for assuring the Customer Service Center (call center) meets contractual requirements under Hopelink’s contract with the Health Care Authority (HCA) for Medicaid transportation. The Customer Service Supervisor is a critical role; providing independent problem solving and a sense of ownership for the success of the team and success of the call center. The ideal candidate will have excellent leadership skills, supervisory experience, and an accountability mindset towards inspiring staff and achieving team goals.
Summary: This Service Concerns Specialist is responsible for collecting and responding to Brokerage feedback that is tracked and accounted for process improvement efforts. The person in this position will also respond to customer complaints and review service partner and internal response statements for relevancy. This role will work closely with internal departments, service partners, facilities, and other vendors to resolve, track, and prevent client concerns.
Summary: Hopelink is in search of an Automotive Service Technician who is driven and brings a strong work ethic to the team! This position will perform work in the diagnosis, repair and service of automobiles, medium and heavy-duty trucks, buses and related equipment with gasoline and diesel engines. This role is also responsible for preventive maintenance inspections and related repairs.
Summary: The Development Specialist-Community Engagement provides ongoing personal, donor-centered attention to all externally driven in-kind drive efforts (third-party fundraising). This position has high external visibility; thus requires excellent customer service skills and strong judgment in balancing resources. Flexibility and ability to prioritize changing needs are also essential skills in this role. The ideal candidate will be flexible, team oriented, and customer service focused with exceptional professional communication skills in person and via email or phone.
Summary: Under the guidance of the Director of communications, the Visual Designer/Brand Specialist will oversee the creation of materials for use by various departments within Hopelink. Responsibilities will include the creation of a wide array of materials - printed and digital. The position will work with all members of the communications team to ensure the consistent messaging of Hopelink’s mission within the agency and community.
This is an in-house designer position, working under moderate supervision. It requires frequent contact with employees at all levels of the organization as well as management of outside vendors and contractors.
Summary: The Part-Time Food Bank Supervisor provides coordination of the food program at a various Hopelink centers; provides guidance, direction, and supervision to volunteer staff. Assists Food Team members as needed with weekly ordering of fresh and non-perishable food from multiple sources, maintains food bank inventory and overall cleanliness of food bank. Performs client intake, determines client eligibility, and provides appropriate information and referral. The Food Bank Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants.
