Careers

SummaryThe Patient Transportation Service Coordinator (PTSC) combines client reservation screening with direct interaction with our subcontracted service providers. This candidate will work directly with the public and will be stationed primarily at facilities contracting with Hopelink for on-site services. The candidate will also rotate through the Bellevue Transportation office. This position reports directly to the Scheduling Supervisor. This is a rotational role between Bellevue Hopelink Center, UW Seattle Medical Center and Harbor View

SummaryThe Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. The Customer Service Representative accurately configures account information in the database and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.

SummaryEssential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Must be able to operate transit equipment, including wheelchair lifts and mobile devices
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies

SummaryEssential Functions:
• Provides safe, courteous on-time service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies

SummaryHopelink provides vital resources to people experiencing financial instability in our community. The Outreach Coordinator helps connect people to Hopelink’s services by providing resources and information and identifying and addressing accessibility issues. The Outreach Coordinator provides leadership to the Outreach Committee and develops an annual outreach plan that is equitable and inclusive of the diverse populations Hopelink serves. The Outreach Coordinator also works on “in-reach” for Hopelink employees—promoting access to services and working with the Director of Equity, Diversity, & Inclusion on Employee Resource Groups (ERG), including and ERG for Latinx/Hispanic colleagues. The ideal candidate will be self-motivated, resourceful, possess strong self-awareness and relationship-building skills, and have a passion for making an impact in the community.

SummaryEssential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Must be able to operate transit equipment, including wheelchair lifts and mobile devices
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies

Summary:
The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all diverse visitors in a fast paced, often busy environment. Candidates who are bilingual in English and another language including Spanish, Mandarin, Cantonese, Russian or Korean encouraged to apply. The Client resource Specialist does work virtually and onsite to provide excellent customer service to clients, donors, visitors and staff, and are critical to ensure smooth operation of the center. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crisis or trauma including substance abuse, mental health disorders, and/or homelessness. Hopelink has a strong commitment to equity, diversity and inclusion.

SummaryThe Stability Resource Specialist (SRS) engages with a wide diversity of clients one-on-one to discuss emergent needs and partner with clients to work toward stability. The SRS assesses client eligibility for a variety of resources and services; prepares applications for financial assistance; and provides short-term navigation, support, and advocacy as requested. This position requires both office skills such as attention to detail, organization, precision, and interpersonal skills such as compassion, empathy, and the ability to remain calm in tense or difficult situations. The SRS must be comfortable working with families/individuals experiencing active trauma, including, but not limited to, unemployment, mental illness, domestic violence, and homelessness.
Bi-lingual candidates are encouraged to apply! Proficiency with English as well as Spanish, Amharic, or Russian language highly desired.