Careers | Hopelink Hopelink

Careers

Careers

Join our team - Helping People and Changing Lives! Enjoy a friendly work environment among highly capable co-workers, with the rewards of helping families in need! We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.

Our Hopelink staff of over 300 are dedicated to our mission and supporting the people we serve. We offer great benefits.

Benefits for eligible employees: • Medical• Dental• Long Term Disability• Basic Life Insurance • 401(k)• Paid Vacation & Sick Leave• Paid Holidays • Part Time & Wellness Program. Rewarding career opportunities and we'd love to hear from you!

Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial & energy assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.

How to Apply:

Please view the job descriptions for a link on how to apply.

For additional information and tips on submitting an application with Hopelink, please visit our Application Help page. 
 

Hopelink is an equal opportunity employer committed to workforce diversity.

Current Opportunities

Department: Transportation, Operations
Location: Kent
Work Schedule: Full Time
Compensation:$18.00hr.- $20.00hr. - $2000. Hiring Bonus
Benefits: Eligible
Open:July,2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

SummaryEssential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Must be able to operate transit equipment, including wheelchair lifts and mobile devices
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies

 

Department: Transportation
Location: Kent, Bellevue, Sammamish WA
Work Schedule: FT NON CDL Shuttle driver Sammamish Thursday-Saturday 6:00am-6:00pm
PT NON CDL Shuttle driver Bellevue Monday-Friday 600am-1200pm
PT NON CDL Shuttle driver Bellevue Monday-Friday-500pm-930pm
FT & PT NON CDL Shuttle drivers, Kent- Various Shifts

Compensation: $18.00hr. - $2000. Hiring Bonus
Benefits: Eligible
Open: July, 2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

Essential Functions:
• Provides safe, courteous on-time bus service for customers
• Follows traffic laws and regulations
• Communicates effectively with customers regarding fares, transfers and schedules
• Successfully complete verbal and written reports
• Completes pre and post trip inspections
• Maintain punctuality and attendance according to assigned shift
• Attendance of mandatory driver meetings
• Maintain professionalism with clients, vendors, volunteers, donors and fellow staff
• Adheres to the Hopelink Standard Operating Procedures
• Practices and achieves the Hopelink core competencies
>

 

Department: Transportation
Location: Kent, WA
Work Schedule: Full Time
Compensation: $21.00 DOE
Benefits: Eligible
Open: July, 2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

Essential Functions :
• Plan, organize, preventative maintenance repairs.
• Perform equipment inspection, service, and maintenance-schedules.
• Assist incoming vehicles to determine the nature of work required, determine work priorities, and coordinate work with other Hopelink staff.
• Record keeping for vehicle maintenance history (L drive and hard copy)
• Troubleshoot bus issues over the phone
• Discuss mechanical problems with mechanics and help troubleshoot repairs.
• Enforce safety rules and regulations.
• Communicates respectfully with people of all cultures, languages, ages, genders, gender preferences, races, physical abilities, ethnic backgrounds, and religions.
• Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.
• This position is a Service Critical Employee with specific attendance requirements

 

Department: Transportation
Location: Kent, WA
Work Schedule: Full Time
Compensation: $18.00
Benefits: Eligible
Open: June2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Essential Functions:
• Provides superior customer service to bus operators and passengers, in-person or via radio, telephone, fax or electronic communication.
• Ensures drivers check in on time for the correct work and vehicle assignment.
• Maintains radio contact with drivers and field supervisors; records trip information using automated dispatch system.
• Ensures pick-ups, drop-offs and ride time occur in a timely, safe, and efficient manner. Communicates changes to the driver and to the customer.
• Sets up subscription route schedules and maintains standing ride databases. Adds requests and adjusts schedules to accommodate trip request changes.
• Processes and schedules ride requests using scheduling software. Performs ride assignments based on using the most appropriate available vehicle.
• Troubleshoots scheduling and staffing issues
• Ensures the timely production of passenger manifests and answers driver requests for additional information or assistance.
• Prepares reports using Excel and Access.
• Contacts appropriate law enforcement, medical services, and supervisors in emergencies.
• Communicates respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.
• Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.
• Regular attendance and punctuality is essential to our business and to this position.
Other work as directed by Manager and/or General Manager..

 

Department: Transportation
Location: Kent, WA
Work Schedule: Full Time
Compensation: $53,000. annually DOE
Benefits: Eligible
Open: July, 2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

Summary The Transit Supervisor oversees a team of 10 - 20 DART Bus Drivers in King County, a diverse staff serving diverse populations. The Field Service Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring. The ideal candidate brings customer service experience, a proficiency in MS Office and an ability to learn Hopelink scheduling software.

 

Department: Community Services
Location: Bellevue or Redmond, other Hopelink locations
Work Schedule: Full Time Monday-Friday
Compensation: $50,000 - $52,000 per year (DOE)
Benefits: Full benefits eligible including: medical, dental, vision, life insurance-, short- and long-term disability, paid vacation, holiday and sick leave, 401k retirement savings plan with employer matching, employee assistance and employee discount programs, *NEW* Long Term Care group plan.
Open: July 20th
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary:
Hopelink’s Financial Coach works directly with clients in our Financial Capability Program to assist them in choosing their own financial path forward while providing the tools, resources, and support necessary for them to reach their goals. Provides one-on-one financial coaching, delivers financial education classes and small group workshops, conducts outreach, develops referrals and knowledge of community resources, and tracks and maintains record of client progress and outcomes.
Exercises independent judgment in the performance of all essential functions of the job. Must be comfortable working with families/individuals experiencing active trauma, including, but not limited to, unemployment, mental illness, domestic violence, and homelessness. Bilingual and bicultural candidates are encouraged to apply. Passion for systemic financial change.

 

Department: Non Emergency Medical Transportation
Location: Bellevue, Shoreline or Redmond (Training is in Bellevue)
Work Schedule: Full Time or Part Time options, Mon - Fri, 8am - 5pm
Compensation: $2000. Hiring Bonus- $17.25/hour ($18.25 options available for multilingual Spanish/English and Russian/English speakers)
Benefits: Eligible
Open: July 2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

Summary The Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.
The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

 

Department: Transportation
Location: Bellevue and Seattle, WA
Work Schedule: Full Time, 4 day a week schedule
Compensation: $2000. Hiring Bonus- $19.40/hour
Benefits: Eligible
Open: July,2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

Summary The Client Transportation Coordinator partners in-person with medical facility staff and Medicaid clients to arrange for transportation to/from medical facilities for much needed medical care. This position is primarily stationed at the UW Medical Center. Coordinators determine what transportation services clients qualify for and work with our transportation partners to meet their needs.
There are some training and team collaboration opportunities at the Hopelink Customer Service Center in Bellevue and some cross training at other medical facilities in the area. Coordinators are provided with a bus pass to travel between work locations.
This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.
The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual and Bicultural candidates are encouraged to apply. All career level candidates welcome to apply.

 

Department: Food Program/Community Services
Location: Kirkland
Work Schedule: Full Time
Compensation: $19.30/hour
Benefits: Eligible
Open: July 2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

SummaryThe Community Services Food Program Coordinator II provides administrative support to management and program staff and coordinates program activities designed to help participants gain stability with food and other necessary items. Maintains a detailed understanding of program functions, policies, and procedures; serves as key contact person for program contracts, reporting and data. This is a vital role to the food program to ensure tens of thousands of people have food on their tables all year round. Bilingual and Bicultural candidates are encouraged to apply!

 

Department: Food Program
Location: Kirkland
Work Schedule: Full Time
Compensation: $57,800 annually
Benefits: Eligible
Open: May 2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

Summary The Food Warehouse Manager maintains Hopelink’s central Food Warehouse inventory, including transfer of food among sites, suggested ordering of food and coordinates sorting parties with volunteers. This position provides management of Hopelink’s warehouse/food bank drivers. Lifts to 60 pounds throughout the workday; operates forklift, pallet jacks, and drives 24-foot box truck as needed.
The ideal candidate will have a passion for our mission and will bring an expertise in warehouse, inventory, systems and logistics, and ability/experience driving a 24’ box truck.

 

Department: Community Services
Location: Kirkland, WA
Work Schedule: Part Time
Compensation: $19.30 hr/ DOE
Benefits: Not Eligible
Open: May 27, 2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

Summary:
The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all diverse visitors in a fast paced, often busy environment. Candidates who are bilingual in English and another language including Spanish, or Russian encouraged to apply. The Client resource Specialist does work virtually and onsite to provide excellent customer service to clients, donors, visitors and staff, and are critical to ensure smooth operation of the center. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crisis or trauma including substance abuse, mental health disorders, and/or homelessness. Hopelink has a strong commitment to equity, diversity and inclusion.

 

Department: Community Services Food Program
Location: Redmond
Work Schedule: Full Time
Compensation: $21.25/hour
Benefits: Eligible
Open: July 2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

SummaryThe Food Bank Supervisor provides coordination of the food program at the Redmond Hopelink food bank center; provides guidance, direction, and supervision to volunteer staff. Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains food bank inventory and overall cleanliness of food bank. Performs client intake, determines client eligibility, and provides appropriate information and referral. The Food Bank Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants. Bilingual and Bicultural candidates are encouraged to apply!

 

Department: Administration
Location: Redmond
Work Schedule: Full Time
Compensation: $22/hour DOE
Benefits: Eligible
Open: July 2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

Summary The full-cycle HR Recruiter provides the best possible customer experience for internal managers and new hires in the recruiting, hiring and onboarding processes for the Transportation Division of Hopelink. Ensures that every phase of the recruiting process is optimized and new hires are supported to achieve maximum hiring and retention success. Provides excellent service to our internal customers and welcomes new hires.

The ideal candidate will have experience recruiting for a variety of roles and have worked with a diverse candidate pool.

Characteristics critical to success in the position include: Collaboration, compassion, independent judgment, strong inter-personal skills, attention to detail, organizational skills and a commitment to customer service. This is a great opportunity for someone who loves to work with autonomy and drive their own work and is passionate about building positive working relationships with diverse groups at all levels. Ability to make community connections and to continuously build an applicant pipeline while hiring for recurring roles. Bilingual and bicultural candidates are encouraged to apply.

 

Department: Community Services
Location: Bellevue/Redmond/Kirkland/Shoreline/SnoValley
Work Schedule: Full Time
Compensation: $21.25 an hour
Benefits: Eligible
Open: July 2020
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

SummaryThe Food Bank Supervisor provides coordination of the food program at multiple Hopelink food bank centers; provides guidance, direction, and supervision to volunteer staff. Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains food bank inventory and overall cleanliness of food bank. Performs client intake, determines client eligibility, and provides appropriate information and referral. The Food Bank Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants. Bilingual and Bicultural candidates are encouraged to apply!

 

Department: Community Services
Location: Kirkland, WA
Work Schedule: Full Time, Monday-Friday Day shift with 1 or 2 evenings a week, occasional Saturdays, flexible schedule options available
Compensation: $21.25 hour/DOE
Benefits: Full benefits eligible including: medical, dental, vision, life insurance, short and long term disability, paid vacation, holiday and sick leave, 401k retirement savings plan with employer matching, employee assistance and employee discount programs, *NEW* Long Term Care group plan
Open: July 6 2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary:
Hopelink provides vital resources to people experiencing financial and food instability in our community. The Mobile Food Program Supervisor provides coordination of the food program for the mobile food programs; provides guidance, direction, and supervision to volunteer staff. Responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains inventory and overall cleanliness of mobile food truck. Performs client intake, determines client eligibility, and provides appropriate information and referrals. The Mobile Food Program Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food bank participants. Drives box truck from warehouse to various locations around East King County for distribution of food. The ideal candidate will be resourceful, self-motivated, and possess an enterprising spirit and passion for making an impact in the local community. Bilingual/bicultural candidates are strongly encouraged to apply.

 

Department: Facilities
Location: Redmond, WA
Work Schedule: Regular Part Time (32 hours) M-F 8:30-2:30, slightly flexible
Compensation: $19.30 hr/ DOE
Benefits: Eligible- Full benefits eligible including: medical, dental, vision, life insurance, long term disability, paid vacation, holiday and sick leave, 401k retirement savings plan with employer matching, employee assistance and employee discount programs, new long term care plan.
Open: July 7, 2021
Closes: When filled
CLICK HERE TO SEE THE COMPLETE POSTING AND TO APPLY!

 

Summary:
The Facilities Program Coordinator II provides administrative support to the Facilities team staff and works closely with the Director of Facilities to help coordinate department activities to provide a safe and positive quality of experience to staff, clients and volunteers. Maintains a detailed understanding of department functions, policies and procedures. Manages web-based work order system; performs invoice reconciliation; creates and updates documents and spreadsheets; maintains documentation on all facilities; tracks and assists with outsourced custodial performance; completes special projects as needed. The ideal candidate will be self-motivated, resourceful, possess strong self-awareness and relationship-building skills, and have a passion for making an impact in the community.