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Join our team - Helping People and Changing Lives! Enjoy a friendly work environment among highly capable co-workers, with the rewards of helping families in need! We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Our Hopelink staff of 295 are dedicated to our mission and supporting the people we serve; we offer great benefits, rewarding career opportunities and we'd love to hear from you!
Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.
Please view the job descriptions for a link on how to apply.
Hopelink is an equal opportunity employer committed to workforce diversity.
Hopelink has immediate openings for DART Community and Shuttle drivers throughout King County at our Kent and Kirkland, WA location. This position will operate days, evenings and weekends on a fixed route with a flexible service area.
Get paid while you train for a new career in driving!
As a subcontractor working with King County Metro, Hopelink will pay your wages and training onsite in preparation for your CDL Class C with passenger endorsement license. Applicants with CDL A/B/C passenger endorsements are encouraged to apply!
To be eligible, you must be...
Summary: The Case Manager provides assessment, advocacy, referrals and other support services to low income families in community-based case management. The primary goal is to help families and individuals through their own resilience to make positive life changes and substantial progress towards self-sufficiency, with a focus on increasing income & obtaining and maintaining permanent housing. p>
Summary: Hopelink is the largest nonprofit in the area, serving homeless and low-income families since 1971. Hopelink programs focus on helping individuals to achieve stability and gain the skills needed to exit poverty for good.
The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community.
The Customer Service Representative accurately configures account information in the database, and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.
Summary: The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community.
The Customer Service Representative accurately configures account information in the database, and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.
Summary: Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) supporting the coordination of special needs transportation through cross-sector collaborations to improve transportation services and (2) providing travel education and resources to build awareness of existing transportation options. We work to make it easier for all people to get around King County through innovative, collaborative problem solving.
The position provides staff support to key mobility management projects and initiatives and mobility committees as well as assists in the education and outreach of transportation resources. This position is funded through federal, state, and local funds and grants, and is contingent upon continued future grant funding. The Mobility Coordinator advocates for those who need transportation, facilitates discussion, teaches, connects, and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self motivated, and posses a passion and interest in making an impact in the local community.
The position provides staff support to our transportation demand management (TDM) projects and initiatives for youth. The Mobility Coordinator is responsible for the coordination of the Youth TDM contract activities, including building an awareness campaign for the Youth ORCA card and other related transportation resources and services for students at public high schools in King County.
This project is funded through June 2019 with an opportunity for project extension and/or other projects on the Mobility Management team.
Summary: The Eligibility and Resource Specialist (ERS) meets with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive Energy Assistance grants. ERS staff are responsible for entering data accurately and efficiently into our Client Track database. They provide excellent customer service to all who walk through the door and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. ERS must be comfortable working with families and individuals that may be in crisis and/or suffer from mental illness.
This position is a short-term seasonal position. Candidates must be available to work at least until the end of December.
Summary: The Center Manager is responsible for the general oversight of the Service Center. Directly supervises volunteers and Center staff, including Eligibility and Resource Specialists, Stability Resource Specialists, and Customer Service and Screening Specialist, and works closely with all programs to coordinate center operations and ensure quality services to the community. The ideal candidate works well in a high paced environment, is able to problem solve, multi task and is a flexible team player. This position requires the ability to stay calm under pressure and deescalate situations when necessary. Must be able to engage in a compassionate manner with individuals who demonstrate unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.
Summary: The Facilities Maintenance Technician performs preventive and general maintenance work on Hopelink’s numerous multi-family residential and commercial buildings. The successful candidate will be highly organized, able to multi-task, and have excellent written and verbal customer service skills.
Summary: The Associate Director of Energy and Financial Assistance Programs is an experienced leader with expertise in overseeing the provision of financial assistance to diverse, low income communities. The ideal candidate is a systems-oriented professional with experience in social services program design, successful implementation of new initiatives, and a focus on continuous improvement. The Associate Director is dedicated to quality, collaboration, integration, inclusion and creative partnerships internally and externally.
Summary: The employment specialist provides direct services to low-income individuals by assisting clients to prepare for the workforce through education, training, and job readiness preparation. This position supports clients’ employment goals by providing services such as individualized coaching, career pathing, resume guidance, interviewing practice, and non-technical skills development. The employment specialist conducts group training and workshops, both for Hopelink clients and other individuals as a part of Hopelink’s ongoing community outreach efforts. The employment specialist works collaboratively with employees across the organization and with outside businesses to ensure effective support for their clients.
Summary: The Part-Time Housing Case Manager provides assessment, advocacy, referrals and other support services to low income families in transitional housing. The primary goal is to help families and individuals through their own resilience to make positive life changes and substantial progress towards self sufficiency, with a focus on increasing income & obtaining and maintaining permanent housing.
