Careers

If you have issues applying to this position please contact me directly at ashah@hopelink.org.

Hopelink has immediate openings for DART driver throughout King County at our Kent and Kirkland, WA location. This position will operate days, evenings and weekends on a fixed route with a flexible service area.

Get paid while you train for a new career in driving!

As a subcontractor working with King County Metro, Hopelink will pay your wages and training onsite in preparation for your CDL Class C with passenger endorsement license. Applicants with CDL A/B/C passenger endorsements are encouraged to apply!

Summary: Hopelink is looking for a Customer Service Center Assistant that wants to work in a fast-paced 24/7 nonprofit call center, an exciting, and rewarding environment. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. As a team member, you will be performing various jobs such as data entry, offline task, performing email responses, and keeping up with contractual deadlines. The position requires strong organizational and time management skills and a proven ability to complete administrative work with a high degree of accuracy.

SummaryThe Field Service Supervisor oversees a team of 10 - 20 DART Bus Drivers in King County, a diverse staff serving diverse populations. The Field Service Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring.

Summary: Hopelink is the largest nonprofit in the area, serving homeless and low-income families since 1971. Hopelink programs focus on helping individuals to achieve stability and gain the skills needed to exit poverty for good. The Customer Service Representative works closely with clients over the telephone in a nonprofit call center environment to determine eligibility for transportation and other services. Join a team of co-workers passionate about Hopelink’s vision to end poverty and promote self-sufficiency for all members of our community. The Customer Service Representative accurately configures account information in the database and develops an appropriate solution with the client to meet to their needs. Serves as first level of client complaint resolution.

Summary:
As the Maintenance Assistant, you will work alongside a team of skilled Facilities Technicians to maintain Hopelink’s service centers, office facilities, and apartment housing sites around the region.
This position is mainly responsible for general clean-up services at all Hopelink facilities, focusing on exterior upkeep of Hopelink properties. The Maintenance Assistant is committed to working with the Facilities team in creating a welcoming environment for Hopelink participants, staff, customers and tenants by providing exceptionally well-kept premises and a great residential experience.
The ideal candidate is reliable, flexible, has a self-starting attitude, works well with a team, and is excited and willing to learn facilities maintenance trade skills to grow their career. Excellent benefits, great team environment, training, work vehicle, and work cell phone included.

Summary:
The DART Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, resolves on-the-road problems or refers problems to others for resolution. Works closely with other dispatchers in a team environment. The ideal candidate brings customer service experience, a proficiency in MS Office and an ability to learn Hopelink scheduling software.

SummaryHopelink’s Development Officer, Major Gifts position is focused on providing personal, donor-centered attention to Hopelink’s dedicated, established base of major donors. The Development Officer will engage in face-to-face stewardship, cultivation, and solicitation of donors up to the $10,000 level. Hopelink’s dynamic development team is focused on providing donor-centered stewardship to a donor base of more than 17,000. The ideal candidate will be self motivated, experienced in fundraising and will take a creative innovative approach to donor engagement. Works under the direction of the Development Director, Giving.

Summary: The Off-Site Transportation Coordinator (OTC) combines client reservation screening with direct interaction with our subcontracted service providers. The OTC will work directly with the public and will be stationed primarily at facilities contracting with Hopelink for on-site services. The OTC position will also rotate through the Bellevue Transportation office. This position reports directly to the Operational Manager. This is a rotational role between Bellevue Hopelink Center, Seattle Children’s Hospital, UW Seattle Medical Center and Harbor View.

Summary: The DART Vehicle Inspector performs pre and post trip inspections of Fleet vehicles to meet both DOT and FTA regulations. Inspects each vehicle prior to use, completes a report of satisfactory for safe operation and cleans interior and exterior of vehicle as needed. Responsibilities also include movement of vehicles within the service yard and organizing the order of departures based on direction from the control center. Work is approximately 80% vehicle inspections 10% parking of vehicles and 10% paperwork.

Summary:
The Client Resource Specialist Part Time is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors in a fast paced, often busy environment. This position will work in conjunction with the full-time staff person during higher volume hours. They provide excellent customer service to clients, donors, visitors and staff, and are critical to ensure smooth operation of the center. This position requires the ability to multi-task, problem solve, be flexible, stay calm under pressure and deescalate issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.

If you have issues applying to this position please contact me directly at ashah@hopelink.org.

Summary: The (ON DEMAND) Shuttle Van Driver provides safe, courteous and on-time transportation to customers in vans, minibuses or small buses, adhering to traffic regulations and maintaining schedules/routes. The driver communicates respectfully while providing excellent customer service to passengers. The Shuttle Van Driver must meet these qualifications: • Be at least 21 years old at the time you apply • Hold a valid Washington driver’s license, have a minimum of two years of experience providing customer service to the general public • Have an acceptable good standing driving record at the time of offer • Have reliable transportation to work • Be able to speak and write in English • Have an acceptable work history and employment reference and good driver's record Be available for early morning and late afternoon shifts.

SummaryThis position is part of the Transportation Program Support team which provides high quality service to Hopelink’s Transportation Programs in the areas of: billing operations, analytics and reporting, process improvements, and contract compliance and regulations.
The Transportation Billing Analyst assures program consistency and accuracy. This position is responsible for contract compliance, data management and reporting and problem solving.
The Transportation Billing Analyst will use advanced functions in Excel and Access including writing queries and creating reports. This position requires excellent analytical skills, problem solving abilities, an eye for process improvement, as well as strong communication skills when providing internal and external customer service to support the Transportation teams. Requires advanced level knowledge of Excel and Access.