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Join our team - Helping People and Changing Lives! Enjoy a friendly work environment among highly capable co-workers, with the rewards of helping families in need! We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Our Hopelink staff of 295 are dedicated to our mission and supporting the people we serve; we offer great benefits, rewarding career opportunities and we'd love to hear from you!
Since 1971, Hopelink has served homeless and low-income families, children, seniors and people with disabilities in the north and east King County, WA. With service centers in Redmond, Bellevue, Kirkland, Shoreline and Sno-Valley (Carnation), we are the largest nonprofit organization in the area. Hopelink programs and services focus on five key areas: food, financial assistance, housing & family development, adult education & employment and transportation/mobility. Programs are aimed at helping people achieve stability, and helping them gain the skills and knowledge they need to exit poverty for good.
Please view the job descriptions for a link on how to apply.
Hopelink is an equal opportunity employer committed to workforce diversity.
Hopelink has immediate openings for DART Community and Shuttle drivers throughout King County at our Kent and Kirkland, WA location. This position will operate days, evenings and weekends on a fixed route with a flexible service area.
Get paid while you train for a new career in driving!
As a subcontractor working with King County Metro, Hopelink will pay your wages and training onsite in preparation for your CDL Class C with passenger endorsement license. Applicants with CDL A/B/C passenger endorsements are encouraged to apply!
To be eligible, you must be...
Summary: The DART Dispatcher maintains radio contact with transit operators, receives and records trip information, schedules trips to vehicles, resolves on-the-road problems or refers problems to others for resolution. Works closely with other dispatchers in a small team environment.
Summary: The Operations Manager helps set the vision, direction, and culture of Hopelink’s Transportation Brokerage team. Maintains singular focus on improving the customer experience, manages individual and team performance and goals, and directs the team to successful performance of contractual service requirements. The Operations Manager serves as leader and point of contact for escalated contact resolutions and actively contributes to the Division’s leadership team. The Operations Manager is a critical role; providing independent problem solving and a sense of ownership for the success of the team. The ideal candidate will have excellent leadership skills, supervisory experience, and an accountability mindset towards inspiring staff and achieving team goals.
Summary: The Regulatory Compliance Manager is responsible for ensuring Hopelink’s compliance with regulations, standards, and contractual requirements affecting its several Transportation departments. Duties include identifying the risk and legal exposures facing the Transportation Business Unit, evaluating and implementing appropriate compliance options and collaborating with internal/external stakeholders to create policies, plans, procedures and training curriculum to ensure regulatory and contractual compliance. The ideal candidate approaches regulatory and contract compliance with a problem solving mindset and takes ownership of the processes. This candidate will come with a background in regulatory and contractual compliance in transportation, nonprofit, healthcare, or related field.
Summary: Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) supporting the coordination of special needs transportation through cross-sector collaborations to improve transportation services and (2) providing travel education and resources to build awareness of existing transportation options. We work to make it easier for all people to get around King County through innovative, entrepreneurial, collaborative problem solving. The position provides staff support to key mobility management projects and initiatives and mobility coalitions as well as assists in the education and outreach of transportation resources. The Mobility Coordinator advocates for those who need transportation, facilitates discussion, teaches, connects and partners with organizations to champion transportation solutions. The ideal candidate will be resourceful, self motivated, and posses an enterprising spirit and passion for making an impact in the local community.
Summary: The Brokerage Systems Functional Analyst (BSFA) provides workflow systems expertise. The BSFA role analyzes functional processes and facilitates process improvements in the Transportation Brokerage program, in partnership with the other functional units, such as Partner Relations, IT, Customer Service Center, and Service Delivery. The BSFA reviews current processes within the Brokerage, then facilitates, and helps implement more efficient workflow processes. Characteristics critical to success in the position include: Intense organizational skills, the ability to effectively facilitate meetings, and ability to work collaboratively with business units owners with little resources.
Summary:The Eligibility and Resource Specialist (ERS) meets with a high volume of clients one-on-one, determines client eligibility, and enrolls clients to receive Energy Assistance grants and Food Bank Services. ERS staff are responsible for entering data accurately and efficiently into our Client Track database. They provide excellent customer service to all who walk through the door and respond promptly to phone and e-mail inquiries. The Energy Program is very fast paced and attention to detail is crucial. This position requires the ability to multi-task, stay calm under pressure and deescalate issues when necessary. ERS must be comfortable working with families and individuals that may be in crisis, suffer from mental illness, and/or are experiencing homelessness.
Summary: Hopelink’s Development Specialist, Individual Giving position is an exciting opportunity to strategically manage and take ownership of a donor relations program, and sizable donor constituency as to contribute to Hopelink’s overall individual giving strategy. Hopelink’s Development team is focused on providing donor-centered stewardship to a large donor base. The Development Specialist is a critical role in the team’s success, providing strategy, critical thinking, and excellent communication and interpersonal skills. This role will work under the direction of the Development Manager of Individual, Major and Planned Gifts.
Summary: The Adult Education Coordinator/ESL Teacher delivers Adult Education programs to prepare adults for careers. Programs may include: English Language Acquisition, GED/High School 21+, and Integrated Education and Training. The Adult Education Coordinator implements programs in accordance with established standards and requirements to meet program goals and outcome targets.
The Adult Education Coordinator currently teaches work-focused English language classes in Redmond and Bellevue. The Redmond class is Mon & Thurs from 5:30PM-8:00PM and the Bellevue class is Tues & Thurs 9:00AM-11:30AM. Work hours outside of class time are flexible, yet busy and may include activities at various Hopelink locations in North and East King County. Activities may include: supporting students with individual needs, evaluating students’ online assignments, and collaborating with team members to improve service to students, etc. Current teaching schedule continues through the upcoming spring quarter and is subject to change after. The position may be responsible for classes in other locations in Hopelink’s service area. Flexibility and reliable personal transportation are essential.
Summary: Hopelink’s major gifts team is focused on providing personal, donor-centered attention to all major donors. The Sr. Development Officer – Major Gifts plays a vital role in the team’s success by providing organizational skills, critical thinking and excellent communication and interpersonal skills. The position requires respect for donor confidentiality, flexibility and the ability to prioritize changing needs.
The transportation technology team at Hopelink has overall responsibility for applications used by the transportation department including: Customer Service Center Brokerage (Call Center), Direct Operations (DART), and Mobility Management. The Sr. Manager of Transportation Technology will be responsible for leading the team towards:
1. Application Service Level Uptime
2. Training and training materials
3. Regular updates and communication
4. Application support
5. Contract, grant, and operations reporting
6. User accounts and security
7. Systems and Operations analysis
Summary: The Human Resources Recruiter provides the best possible customer experience for managers and new hires in the recruiting, hiring, and onboarding processes for the Transportation Brokerage business unit of Hopelink. The Human Resources Recruiter ensures that every phase of the recruiting process is optimized and new hires are supported to achieve maximum hiring and retention success. The HR Recruiter provides excellent service to internal customers who need HR information and support. Contributes to Human Resources Department activities and processes. Characteristics critical to success in the position include: experience in a fast paced, full-cycle recruiting environment, innovative problem solving skills, a commitment to customer service, and an ability to build positive working relationships.
Summary: The VP of Employee Engagement and Human Resources (EEHR) will ensure a highly engaged workforce which supports retention, advancement and high performance as well as creating meaningful experiences for all employees. This position serves as the strategic leader for all agency HR needs and responsibilities. The VP of EEHR will work with the Senior Leadership Council to organize, direct, and lead the personnel and work process of Hopelink’s HR and Workplace Excellence programs and their scope of responsibility encompasses all settings of the organization. Responsible for defining and leading Hopelink’s “people systems” to ensure overall organization effectiveness, long-term viability, and a positive work environment for our employees in achieving the agency strategic plan and initiatives. This is an engaged, hands-on leadership role managing the day-to-day HR needs of the organization while leading the key employee engagement and HR visions for the organization. Serves as a strategic partner on the Senior Leadership Council and actively contributes to the vision, mission, and values of Hopelink.
Summary:The Development Assistant provides administrative support to the Development and Communications teams by supporting team activities; scheduling meetings, preparing materials, maintaining supplies, assisting with various fundraising/donor events, appeals, mailings, backup data entry and special projects. The Development Assistant provides responsive and positive customer service to internal staff as well as volunteers, donors, and community members. The ideal candidate will bring a basic knowledge of fundraising, thrives in a fast paced environment, is committed to teamwork, and is able to adapt to changing priorities. Strong organizational skills and a proven ability to complete administrative work with a high degree of accuracy is a must.